Martin L.
Don’t waste your money
I purchased a set of the single transducer molded headphones in June of 2021 and I didn’t receive them until November of 2021. Aside from the horrible communication and back and forth emails promising the headphones were coming soon, these are the most uncomfortable headphones I have ever had. The material is a hard acrylic like material. Most fitted headphones or earplugs are made out of silicone material which is soft and squishy. These are hard and don’t flex at all. After about an hour of riding, my ears are killing me. In addition there provide virtually no ear protection even though they claim 32db reduction. I can still hear all the engine and wind noise I hear without them on. Foam earplugs block out much more noise. I gave up and just chalked it up to a poor investment on my part. But I would never buy from this company every again. Not only is the product way over priced, It’s a poorly made product. There are several other companies online that offer a similar product at a much lower price point. You can ever go to a local audiologist in your area who can make you a much better pair locally for a fraction of the price.
Response from Big EarAug 9, 2023
BE: I will answer inline for ease of following the answer. M: I purchased a set of the single transducer molded headphones in June of 2021 and I didn’t receive them until November of 2021. BE: Martin, I pulled your order, and you ordered them on June 22 at 14:49pst. We sent out a kit on June 26 for you to make your impressions. You made them and returned them to us on July 26, a month later. On August 16, you wanted to know where your order was. It normally takes 30 business days to build and ship back. On August 17, after contacting the lab, they notified me that it looked like another 20 business days to go. On September 6th, we sent out an email to all the orders that were in process that the cables to build the units were held up in customs without a delivery date. We did notify you then. On October 11 that they were back in the Q again. On October 26 notified you after many emails and that they are complete and shipping soon. Nov 1 they shipped out to you this is the last email to or from you. M: Aside from the horrible communication and back-and-forth emails promising the headphones were coming soon, these are the most uncomfortable headphones I have ever had. The material is a hard acrylic-like material. Most fitted headphones or earplugs are made out of silicone material which is soft and squishy. These are hard and don’t flex at all. After about an hour of riding, my ears are killing me. BE: This set is made from acrylic, like 90% of all linear monitors. Most linear hearing aids are made from acrylic as well. They are made to the exact shape of your ears that were made exactly from the impression. Most people in the beginning don't have them in all the way and this is the issue most of the time. If your ears are being smashed by your helmet after an hour, then you have to tune your helmet and remove some material so the ear pocket is open, not smashing on your ears. M: In addition there provide virtually no ear protection even though they claim 32db reduction. I can still hear all the engine and wind noise I hear without them on. Foam earplugs block out much more noise. I gave up and just chalked it up to a poor investment on my part. BE: Martin decibels are measured on an algorithmic scale. Every 3dB is double sound pressure. Wind and engine noise is over 105dB+, so yes, for sure, you will still hear everything around you. They are designed to increase the volume to about 70-75dB, which is below the danger level, and you would mask out the wind. It can never be eliminated. A foam earplug if inserted very deep to where you need tweezers to get them out, can reduce approx 36-38dB reduction. You had a 90-day fit warranty and a year warranty all you needed to do was contact us. We are here virtually 24 hours a day. We would have started by you sending pictures of them in your ears to ensure the fit, then would have told you about any adjustments that need to be made. Sometimes depending on the shape of your ears, a helmet sock is required to get them comfortable to slide a helmet on and off. M: But I would never buy from this company every again. Not only is the product way over priced, It’s a poorly made product. BE: You said you have a fit issue, not a price issue. Because of the custom nature of custom products it is very expensive to have it done right. It starts with impressions. It cost between $75.00-$250.00, this is not for the product it is for the impressions to have it made. You never addressed how the unit is poorly made at all just that it made your ears sore after a hour. M: There are several .. BE: There are a few companies that make in ear monitors but 98% are for musicians and as I said you have to start with impressions and when you add this to the cost I believe you are mistaken. I wish you had contacted us sooner. [email protected] Stone