bigbarker.comReviews of bigbarker.com

Garbage company have spend $1000.00 on two beds close to $600.00 on cover replacements. Have an issue with the bolsters disintegrating sent email Sunday with pics. Called Monday 8:00 AM soke with some put on hold cam back and said would call me right back. Four and a half hrs later NO call back so I called again someone else answered left me on hold thirteen minutes then a so called supervisor came on more like a complete MORON did NOT know anything about the situation.....I told her to shove it TERRIBLE COMPANY DON'T BUY FROM THESE PEOPLE SUCH A RIP OFF

The top 3 reasons I paid $600 for two junior beds were that Barker Beds are advertised as Made in the USA - US sourced materials, US labor, US company. When I received the beds, the cardboard box they were packed in said "Assembled is USA." Red flag - any product with such a statement is clearly not MADE IN USA. There are also no tags or labels on any of the bed pieces that stated "Made in USA." I did research, only to discover they are intentionally advertising false information. Doing a search for "are Barker Beds Made in the USA," the website that links directly to the Barker Bed website ckearly states their beds are Made in the USA (Pennsylvania). However, searching only on "Barker Beds" takes you to a different version of the website, and in the FAQ section, the question is phrased differently and only claims thefoam is CertiPUR-US certified. This is obviously not the same thing as being 100% US sourced and manufactured. It turns out the original company was sold to Jolly Pets a couple of years ago, and manufacturing and sourcing moved to China. I wish I had done more research before purchasing the beds, but you should be able to trust a company's own website for truthful information. There is no other way to describe this brand as to say they are intentionally deceptive and not worthy of consumer trust.

Ordered 7/24, heard nothing for ten days. So I emailed gently asking what was going on, was promptly told there was just a delay, they'll get the order out as soon as they can. I ask for an estimate. Completely ignored. Four days later I call and leave a voicemail. Finally get a response, they oversold the color I ordered and eta is 4-6 weeks. They offer other colors but no concessions for the fact that in order to get the product they've been happily holding onto my $400 in a delayed manner, I have to pick a different product. "At this time, we would need you to change covers. Please let us know how you would like to procced." I understand oversells happen. But at least offer a discount or refund for forcing me to either change my order to a color I don't like or wait two months for a product. But to KNOW there was an oversell and not reach out to the affected customers reeks of capitalistic greed, carelessness, and disrespect for the people who are willing to spend a lot of money for the animals they love. So I respond with my disappointment at the failure to communicate, being told that I need to change my order, and suggest that if I choose a different cover for my bed, they ship me the one I wanted once it's back in stock. Their response? "You're going to have to pay for that." They offer a 10% discount on a replacement cover that's $130 (wowww $13 whole dollars! plus shipping! but don't worry, they also offered a me free toy i can get for less than $20!!) but won't comp anything else for their entitlement, lack of communication, poor programming that allowed for an oversell, etc. And then they provide NO alternative solution. It's frankly the LEAST they could do given the mistake, how long I was ignored, and the canned responses I've been getting. I get the covers are expensive. So is losing my business, the business of my peers, and the moderate online following my dog has, not to mention the cost to their reputation. Either way it's still spitting in my face for trusting their company. The color I paid for and we entered into good faith CONTRACT for when they took my money and they've been acting in anything but. Let's not gloss over the fact that they have been hanging onto my $400 for two and a half weeks now, jerking my chain, and now are saying I'd need to pay more to get the product I want and/or in a timely fashion. Something that is, by the way, their responsibility not mine, and most certainly not theirs to try and squeeze me for more money for. If they had just owned up to their mistake and offered a good discount for the unacceptable wait and lack of communication, I would have been happy. If they were eager to get me my product in a different color for a discount for them not having the product they took my money for? Also would have been happy. If they had offered me a bed cover once it was in stock for free? Happiest yet, would have sung their praises to anyone who would listen. Does Barker really have no typical recourse for a dissatisfactory experience based on their own production and communication failures? Is there a partial refund for waiting two months for a product I was told would be in stock when I paid for it? Because at this point my choices seem to be: pay $400, wait upwards of three months for a product that by all accounts and purposes I was supposed to be able to expect within a week, and finally receive the product I ordered with no form of reparations for THEIR company's failings. Or, pay $400, wait three weeks, get a product I don't like as much, and then shell out an additional $110 for the cover that originally ordered -- waiting longer and paying more for an issue that WASN'T MY FAULT. There's a concept going around regarding rampant capitalistic greed these days. That companies treat us as though they resent the fact that they have to go through us to get to our money. This has been a shining example of that type of flagrant, callus, profit-mongering bullshit. What do you mean these are the options they're giving me? I just want what's best for my dog, and I don't mind spending a lot of money to do that, but what I WON'T abide by is a company foisting the responsibility and inconvenience for THEIR failure up onto me.

I placed an order with Big Barker for a dog bed that cost close to $500 to help an elderly rescue dog in pain. Due to an issue within their ordering/fulfillment system, the order was shipped to the wrong address. I contacted the company's customer service department when I discovered the error, and was shocked by their response. Despite being informed that the issue originated on their end, they failed to take basic corrective steps, such as contacting UPS to resolve or redirect the shipment, and instead shifted responsibility onto me. This was not simply an inconvenience; rather, it was a failure to take any responsibility whatsoever for a preventable issue, followed by not only a lack of meaningful effort to resolve it, but a deliberate attempt to deflect responsibility and escalate the situation rather than resolve it. The delay directly impacted a vulnerable animal in pain and caused avoidable physical and emotional distress. At one point, they were holding both the merchandise and my payment while at the same time sending emails stating their refusal to issue a refund! Notably, their customer service contact address begins with “wecare'" yet I found through my experience that the exact opposite is true. I am documenting this matter and pursuing further action, but I would strongly encourage others to consider this before doing business with this company.

I have endured the absolute worst customer service experience of my life with this horrible company. I paid nearly $500 for an orthopedic bed for a senior rescue dog who desperately needs it, and never received it. Rather than take responsibility for their online ordering system's faulty programming, the so-called "customer service" rep at Barker Beds repeatedly told me: (a) that the shipping error was my fault when it most certainly was not, (b) there was nothing they could do about it, and believe me, they have NOT done ONE thing about the fact that I never received my order, including ship out a new order OR reimburse me, let alone try to find the missing package. (c) instead of filing a claim with UPS as they immediately should have done, their lazy customer service rep told ME (the receiver! NOT the one who shipped the package) to deal with UPS myself. I spent several stress-filled hours on the phone and online trying to tracking down the package with UPS (something Barker Beds should have handled). When UPS eventually located my order (because of MY hard work and insistence) at a facility within a 20 minute drive of my home, I asked if I could drive there to get it, but UPS assured me it would be delivered to me the next day. But I never received it. Guess why? Because right before UPS was about to ship it to me, that customer service rep at Barker Beds decided to file a claim in which they had them ship that bed which I OWN BECAUSE I PAID FOR IT (No, Barker Bed, you are NOT the rightful owners. I paid for it. I am the owner.) back to Ohio to their facility. Now WHY would they do that when I called and TOLD them that UPS told me they would deliver it to me the next day? Ask yourself, WHY would they DELIBERATELY try to prevent someone who bought a bed and paid for it from receiving it? I communicated to the head of the so-called "customer service" (at Barker Beds, it should be "customer antagonizing department", that I had already filed a claim and the outcome. She KNEW that UPS had located my missing Barker Bed order, the so-called "customer service" (what an oxymoron!) staff had my order sent back to Ohio instead!!!! Today, I am left with: No product No refund Absolutely no accountability on the part of Barker Beds. Just hours upon hours of stress and aggravation from completely incompetent so-called "customer service" representatives lead by a woman named Keisha who kept telling me there was nothing they could do to help me. I wish I had the refund for every time that woman said, "It's not our policy." So, let's clarify: Barker Bed's policy is to first place all of the blame onto the customer for THEIR mistake and then to make the customer pay for Barker Bed's incompetence. They put it all on ME, the customer, to find a lost UPS package that was delivered to the wrong address due to THEIR poor programming. For all practical purposes, this company STOLE $500 from me. Purchasing such an expensive bed for a needy animal was a huge sacrifice for me. And do you think Barker Beds CARES ONE IOTA about the animal that is suffering because of their carelessness? Most other professional organizations would have long ago issued a refund or sent out another bed. To make matters even worse, keep in mind that I was repeatedly blamed and told I entered the wrong address which is completely false!! I entered the accurate address, but their poorly designed online ordering form is obviously not working property. Why didn't the "head of the so-called customer service team named Keisha" let me know that? SHE KNEW I spent nearly an entire day trying to track that bed down. But when she decided to file a claim and have the bed returned to them, did she let ME know? Of course not! Keisha couldn't be bothered! Then, when I called and spoke to a so-called customer service rep named Aurora that the bed was no longer in my city but headed to hers, she said she would “look into it and call me back.” Of course, she NEVER called me back after promising to help me. When I got tired of waiting, I finally called her again many hours later.... and guess what she said, "Well... there's nothing I can do.... I don't have authority to do anything, so that's why I didn't call you back." I was literally in shock. I felt like they were repeatedly punching me in the stomach and then laughing about it! Completely and utterly DISGUSTING treatment of the people who pay their salaries! This company took my money and has done NOTHING -- NOT ONE THING to fix THEIR mistake. If you value your time, your money, and your sanity, do not order anything from Barker Beds. I personally believe they are entertained by causing suffering. And that is who Barker Beds is.

Bad quality. It seems after the company got sold, beds are made in China with poor quality and cheap foam

Terrible experience with big barker. We ordered our bed 2 weeks ago and it still says it hasn’t shipped yet. I have reached out to the several times and are only met with ai bot replies. Their entire customer service team is run by an ai bot company. They refuse to cancel the order. They refuse to refund the order. And all they keep telling me is that they will look into it. You think buying the most expensive dog beds on the market would get you a better experience but I guess that’s the day and age we live in.

My family fosters dogs for various rescues and we usually take small dogs but there was a large senior female in dire need. So, in anticipation of her arrival I ordered a Big Barker bed way in advance since it came highly recommended. A few days before Daisy’s arrival the bed still hadn’t come. I contacted BB and they say that UPS delivered it. They did not deliver it to me. I was at that point forced to buy a bed locally as Daisy was arriving in 3 days. Barker made a claim w/UPS and I received an email and responded. Barker claimed that I did not. They still will not help us. This is a huge strain on our budget. I’m a single mom with a child who is medically fragile and I’ve explained that to them. That coupled with our other 2 fosters makes it hard to stretch our money. But ok. This is who they are when their choice of delivery service fails. Just be warned.