BiaggiReviews of biaggi.com

expanding luggage broke the first time i used it. Its supposed to have an insurance if the bag broke or something that i can get a replacement. they said they sent the replacement but when i checked it was sent to a different state. when i told them they said that's the address on file and it's not, i've never moved at all especially to a different state. then they told me they can't do anything about it because it was already sent. the bag isn't really that cheap so yeah, it's a scam. do not buy this bag, it sucks. Also like mentioned by other reviewers, once you've filled up the expanded luggage with clothes, it keeps tipping over. And if you do try to pull it, it isn't as easy as what their video shows, and this is the luggage filled with clothes only. The wheels are too close to the center which explains why it tips over easily. the idea is great but it just doesn't work. so if you do decide to buy, good luck in trying to get it replaced when it breaks, the so-called insurance is a scam.

Posting here in light of Biaggi’s decision to refuse reimbursement or even to make a gesture of commercial goodwill. What a shame it is necessary to revert to social media for such communication between a commercial entity and its client. Followed all instructions down to a T. The bag is simply not designed to roll along correctly. Hi posting here as there have been no replies to my multiple emails : Hi I just used my Biaggi for the first time on a work trip to London. Quite possibly the worst bag I have ever encountered. Packing experience went well, lots of pockets etc. However when it is full, absolutely impossible to walk in the street with it, on both Parisian and London pavements as it kept falling over. My first stop was to a luggage store to replace it with a « normal » bag as impossible to continue the journey this way. I would very much like to return this item of luggage, however there are marks on the wheels (as evidently it was used). Do you have any suggestions on how to resolve ? Will never be able to use this item again as made my travel into nightmare day yesterday. Kind regards

I have used for probably, nearly 5 years, have traveled 7/8 "big" trips all around the world. The very first trip one of the pulls broke off, so could no longer use that sleeve. The best I can say is; the packing cubes are a "real dream", that's the best I can say about this luggage. If you put "any" weight in them at all the wheels won't roll or will not roll properly, making it nearly impossible to roll at all, you have to pull your guts out to get anywhere... Truly not trying to be mean or ugly, just simply stating the facts... I've moved on, because by reading other reviews about this company I'm out a chunk of change...

Fedex is encountering roadblocks from Biaggi when trying to deliver my return package, which has been approved for a full refund. From November 6-7, 2025, I received 2 notifications from Fedex pertaining to its inability to deliver my return package on schedule. The first notification informed me that Biaggi requested a hold on the delivery. The second Fedex notification informed me that its attempt to deliver my return package was unsuccessful because no one was available to receive it and that another attempt will be made the next business day. I have emailed Biaggi’s customer service team about this and am awaiting a response. This all seems highly suspicious. Update: 11/7/25- Biaggi followed up with me to say that the facility that receives packages was not functioning due to this week’s UPS airplane crash. I extended condolences and asked if Fedex was aware of this and if not, why not. I offered to notify Fedex and am awaiting a reply.

bought goods worth €59 from Biaggi. The post office sent them back because I didn't know they had arrived. I haven't received my money back. I've sent Biaggi several emails. They always take a long time to respond, and they keep you waiting. They just keep making excuses. I'm going to get a lawyer. Don't buy anything from this company!!! Fraud!!!

Poor quality purse wrong color Sent

A BIG issue with the 2 I have, is that they tip over very easily! Wheels are closer to the center to fold up & any packed weight on the outside makes them tip over. If they didn't pack, you could put the wheels closer to the outside so it doesn't tip over. I just bought this for my daughter while she was using mine. When she returned, she complained how she hated that it was always tipping over. With the wheels, you have to pull on the shoulder strap, so it's like walking a dog using a leash. If you make them to NOT PACK, you could add a retractable handle to the side. It is VERY difficult to turn them inside out, I just bought another & am returning. It's so tight it took me 1/2 hr of fighting the whole time to turn it out of the pack. Now, over 15 min putting it back & I was working hard the whole time. I had to push hard to flip the stiff center. Sides are so tight I couldn't get the zipper around to flip it. Folding it back, I had to leverage each corner against a hard counter & push really hard.

Do not buy from them. The absolute worst customer service. Ordered weeks ahead of a trip. Never showed up. Customer service is deplorable. They absolutely do not care about customers. They will never answer your questions about why the product never showed up. Pathetic.