Dan W.
The experience of learning a new platform
The experience of learning a new platform is never easy but the support and responses from the online line support chat were exceptional. It made the learning curve much faster.

BHuman.ai is an AI software that allows you to personalize videos at scale. It takes one template video (recorded by you or chosen from our library) and personalizes it to hundreds of custom videos by mimicking your face and voice. Simply put, BHuman.ai allows you to communicate with hundreds of people personally by the time it takes to communicate with one!
bhuman.ai (bhuman.ai) has 38 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Dan W.
The experience of learning a new platform is never easy but the support and responses from the online line support chat were exceptional. It made the learning curve much faster.
Mike W.
The product is really bad, there are no easy instructions. It freezes. The idea is great but the product is bad. I am suspicious about the 5 star reviews as the experience I have had is that is does not work.
Response from bhuman.aiJul 29, 2026
Hi Mike — freezing, unclear instructions, and a product that did not reliably complete the basic workflow are valid criticisms. I also understand why the contrast between your experience and the five-star reviews raised doubts for you. The early generation stack was not reliable enough, and we spent too long trying to improve it incrementally before committing to a full rebuild. While that rebuild was underway, support responses and documentation also fell behind, which made an already frustrating product experience worse. The new pipeline is now live. If you’re willing to give us one direct opportunity to revisit your case, email me at [email protected] with “Trustpilot – Mike” in the subject. I’ll personally arrange a current-product walkthrough and provide credit for the time you lost. There is no expectation that you change your review. — Don, Founder of BHuman
Ozzy
excellent customer service
Alasdair S.
This should be a great product. But it fundamentally doesn't work. I originally gave a 5 star review, but after months of trying to persevere, I've come to the conclusion that it's a great concept, poorly executed. The Zapier + Pabbly integration doesn't work, the connection times out before a video is made. Uploading via CSV doesn't work, you'll get 1-3 successful for every 30-50 uploaded. I've spent so much of my time going to support, and they just pass it onto the developers and I never hear anything again. I have just cancelled my subscription, but I will happily have my mind changed. If one of the team over at Bhuman can reach out to me with the email you have on your system, and fix all of these product problems, I will not only continue my subscription, I'll upgrade it, and look to go to an enterprise plan in the near future. And I will be happy to amend my review accordingly. But I've dedicated too much of my time to making this work, and I really shouldn't have to. Leaving my original review below for transparency: This product is unbelievable. I used to spend 50-60% of my time sending customised videos to prospects... and now it can be done for me, and there is literally 0 difference! That's 30 hours per week that I can now use doing other tasks! Being 100% honest, the UI can be a little glitchy at times, but when the product works this well I can't have too many complaints.
Response from bhuman.aiJul 29, 2026
Hi Alasdair — your review is specific and fair. Getting only 1–3 successful videos from batches of 30–50, seeing integrations time out, and repeatedly hearing that the issue had been passed to developers without receiving an answer consumed far too much of your time. Those failures were part of the reason we ultimately replaced the original generation stack rather than continuing to patch it. I kept believing the rebuild was close enough that we could respond with completed fixes, but it ran long and customers like you were left without ownership or follow-through. The new pipeline is now live, but I won’t claim every old workflow is fixed without reproducing yours. Email me at [email protected] with “Trustpilot – Alasdair” in the subject. I’ll personally arrange a current test of the CSV and supported automation workflow, document the result, and apply credit for the time affected. This is not conditional on changing your review. — Don, Founder of BHuman
Melissa M. M.
I recently started using bhuman.ai to generate and share personalized videos at scale, and I'm absolutely amazed with the results! The AI technology is incredibly cutting edge and makes it easy to make videos that are highly engaging and eye-catching. The customer service is also top-notch, they have always been extremely responsive and helpful when I have questions. Overall, I would highly recommend bhuman.ai to anyone who wants to create professional-looking videos quickly and easily. It’s a great way to stand out from your competition in this digital age!
Sujal
Innovative, I would highly recommend BHuman. if you are a small size firm or even a large enterprise BHuman is for you. with BHuman you can take personalization to another level. I’ve been using BHuman. I have to say that I am impressed with the work they have done. They are constantly updating their platform and adding new features, making sure that it is easy to use and understand. The video tutorial is also fantastic.