bhuman.aiReviews of bhuman.ai

Having tested a few tools, BHuman is by far the best with maximum flexibility in making different word variables & custom video backgrounds. Anytime something didn't work, their Support & CEO helped us to fix it. Highly recommend

Another month has gone by. 2 Months now with no response from Support or Help. The Discord does not allow comments or chat either. No way to reach anyone at the company. Not sure who is still there or if the system will ever be brought back online..I have really held out hope that things would at least be turned back on at some point or that what has been there for years could be restored. Whe it worked it was truly helpful for business. As it has been broken with no sign of support or repair it has been really disruptive unfortunately..

If I could give BHuman Persona fewer than one star, I would. Owner Don is one of the laziest business owners I've encountered—the platform is riddled with bugs and fundamentally doesn't work. Communication is nonexistent; rare responses from him are filled with repeated lies and defensiveness when confronted with evidence. All features like the task engine and video gen have languished in alpha or beta for nearly two years without functioning consistently, while the YouTube channel and support resources offer little useful information. Recently, he disabled user comments in the Discord community to silence complaints about his poor performance, as customers were openly discussing chargebacks and subscription cancellations over shared issues. Over my two-year subscription, I've had zero positive experiences, just endless waiting for nonexistent improvements, which was my mistake. For proof, check Discord: no updates since the 8/25 announcement hyping a "platform upgrade" that was repackaged as a paid upsell (still broken in beta, sparking more complaints). Nothing about this company or Don is legitimate. Avoid doing business with them.

Felt forced to buy into the subscription before really getting to test anything. very pushy. Then once I got the subscription the features I used didn't work after following the tutorials...

I strongly advise against purchasing anything from BHuman. My experience with this company has been an absolute nightmare, filled with broken promises, endless delays, and outright unprofessionalism. I purchased their software on a Friday, expecting the setup process to be quick and straightforward, as promised. Instead, I have been subjected to over 65 emails of back-and-forth, with no resolution to my issue. Despite repeatedly being told that my account would be activated within specific timelines (ranging from “an hour” to “end of day”), every single deadline has been missed without explanation. Here’s a summary of my experience: 1. BHuman AI Studio: This took over 18 hours to set up after purchase—a completely unacceptable delay. When I finally gained access, the software was riddled with bugs and nearly unusable. Despite seeing some potential in the product, the execution was so poor that it became a frustrating waste of time. 2. BHuman Persona: Hoping for a better experience, I purchased their Persona product. It’s now been over five days, and I still don’t have access. I’ve provided all the necessary documentation, including proof of purchase, and followed every step they’ve asked of me. Yet, the issue remains unresolved, and I’ve received no clear explanation for what’s causing the delay. 3. Customer Support: Their “support” is laughable at best. Most responses come from an AI persona pretending to be helpful, but no actual solutions are provided. When I requested a direct phone number to escalate the issue, they refused, citing “company policy.” Instead, they offered a link to schedule Office Hours—a clear attempt to push the problem further down the road. 4. Lack of Transparency: I’ve repeatedly asked for a detailed explanation of the technical issues causing these delays. I want to know:       •   What is the problem?       •   Is this issue specific to my account, or is it system-wide?       •   What steps are being taken to fix it? Despite my requests, I’ve received no clear answers—just vague reassurances that they’re “actively monitoring” the situation. At this point, I’m left wondering if this company is even legitimate. Their inability to resolve a seemingly simple issue after so many emails and days of waiting feels like a scam. The lack of accountability, transparency, and professionalism is appalling. If you’re considering buying BHuman’s products, don’t. You’ll waste your time, money, and sanity dealing with a company that clearly doesn’t care about its customers. There are far better, more reliable alternatives out there. Avoid BHuman at all costs. Rating: 1/5 – Only because 0/5 isn’t an option.

Very fustrated with BHuman. We have been paying for over a year for the service. In the past month their system has had a glitch which disabled our automated videos from sending. After finding such glitch it turns out their system actually deleted our videos / our data. We are now fighting them to get the data restored and repeated emails to Don (Manager) are ignored - minus the automatic AI Email responses. The customer service is unwilling to refund the downtime and is just playing games in all honesty. I expect Don to jump on a call with me to discuss the issues and downtime and resolve this.

Pathetic experience. Don't share your card details. Im on a free account. Yet somehow they are charging my card every single month. And because Im technically on a free account, I don't even have the option to cancel my subscription. I have emailed the founder himself multiple times. He replied once and has also not bothered to save the problem. Edit: I have just sent another email to the founder to disable my account. My account as sent with screenshots to the team shows it is on a free plan, yet debits are happening.

BHuman stands out for its impressive fluidity and ease of use. As someone who has explored various platforms in this space, I must say that BHuman excels in providing a seamless user experience. Congratulations to the team behind this platform for making video creation so straightforward and efficient.