BHLDNReviews of bhldn.com

I really wish I had checked these reviews before ordering from BHLDN. I had ordered a Jenny Yoo dress to wear as mother of the bride. Beautiful dress with one glaring issue - very obvious fabric flaw in the front of the dress that only a person with impaired sight could miss. Certainly a professional retailer should be much more careful. I still loved the dress, and wanted to exchange it for the exact same dress (hoping there would be no flaw this time), but apparently BHLDN no longer has my size in the dress. The customer service rep I spoke to was not helpful in the least - just "well, we can refund you" - that's it. This is supposed to be a company that services brides and bridal parties, is it not? Shouldn't there be at least a little more in the way of at least checking to see if more can be done to help - find a similar dress - even the same dress in a different color? Nope, apparently not. I won't do business with them again if I can help it.

Word to the wise: don’t rely on BHLDN for your wedding party dresses. I’m one of four bridesmaids and while we all ordered our dresses 6 months ago, 3 of us had a rough time getting our dresses. While one of us got their dress with bad stitching, 2 of us (myself included) kept getting backorder notifications. Finally, once my first backorder date arrived, I called customer service to see where my order was. They told me it was on backorder again. So I wait for the second backorder date to arrive a couple weeks later. This time, they say the dress is out of stock. So I ask if there is anything we can do to get the dress as I am a bridesmaid and it would look odd if I don’t match the others. They tell me they can arrange it. A couple more weeks go by, I get a cancellation notice. I call customer service. Again, they tell me it’s on backorder again. This time I asked to speak to a supervisor. The entire time the CS rep tried telling me it was on backorder then when I explained to them I understand how these sites work and cancellation notices don’t just get sent out, they changed their story. This time the dress was completely out of stock and I have no choice but to pick another dress. Too bad the wedding is at the end of this year and all of their dresses are on backorder! Do yourself and your bridesmaids a favor and do not order from these guys. If you’re set on their designs, go to Poshmark. This was a rough experience to say the least and not one I would ever choose to go though again.

Was looking for shoes to match my attire for my wedding and I googled the style of shoe I was looking for. BHLDN popped up and I visited the site. I saw the perfect pair of shoes, and this website did not disappoint! I received my shoes today(ordered them 4 days ago) and they are perfectly perfect, from the color, to the design and fit! Very very pleased with the ease of ordering, to the rapid delivery. I have pictures of my amazing shoes with the beautiful presentation, unfortunately this website doesn't seem to support pictures......sorry!

I ordered my wedding dress, got a confirmation, then12 days later I got an email to say that it was out of stock... Nearly cried. Ordered the bigger size cause it's the ONE... Needle and thread dress (amazing) but i wanted to know I wasn't going to be messed about again. Tried to get in touch with them, there is little to no customer service. They got back to me weeks later, and they hadn't read my email right. Got my order (ordered international and no issues). You can track it to see what it's at. Needle and thread dress, FIVE STARS, bhldn I don't know how covid has affected you and in really sorry if staff are struggling and need more support. If this is normal service, it really needs looked at.

Purchased a gown purposed as my bridesmaid dress via the BHLDN site. All was well up until delivery — as explained by customer support, the company utilizes LaserShip for all packages being shipped from the warehouse. Why a considerably high-end company such as BHLDN is associated with such a low-end courier as LaserShip, I am unsure. I have never had pleasant experiences with this company (and their many, many 1-star reviews tell the same story). They, by default, mishandle and lose packages with little to no accountability. I am well past the guaranteed delivery date and have yet to receive the product. Were it purposed for any other occasion (and not my best friend’s wedding) I would wipe my hands clean of it all. Unfortunately, however, I am forced to endure the run-around I am getting from customer ‘support’ concerning my lost gown. They have not been helpful and have continued to indicate a watch & wait approach - as if the gown will turn up out of nowhere after being improperly delivered by the inefficient courier they employ. Perhaps their product(s) are indeed of quality. That stated, their shipping process - and what one must go through to receive said products - is far less than desirable.

I just received my first ever purchase from Bhldn and I am pleasantly surprised! My dress is of great quality material and it’s more than I expected. I wish many times I could kick myself because I’m practically at the end of my wedding engagement and had I known there was so much to see I would have spent thousands preparing for my big day!

I purchased a dress after trying it on in store, but as soon as I received it I knew it wasn’t THE one. No problem, because of the free 30-day return policy, right? Wrong! I was charged a $75 restocking fee and after multiple chats with the very rude and unapologetic customer service team, the only explanation I received was that I returned the dress “dirty” and that it must have been in egregious condition or else their return processing team wouldn’t have flagged it. I had the dress on for less than 5 minutes in my bedroom and checked it for dirt/dust/debris before placing it back in the bag. Beware of supposedly free reruns, it may be too good to be true.

Their return policy is a scam. I bought a wedding gown from them, tried it on in indoors, and then boxed it up and returned it. Prior to boxing I took pictures to be safe. After more than a month, I heard back from them that they were processing the return and they were deducting the $75 fee because the item wasn't returned in original condition. Then followed weeks of evasiveness: I called them and was told my the support representative that she couldn't see the reason that the warehouse gave. She told me to email BHLDN customer service (even though she was also customer service). I emailed, and after two days, I got a generic email response that reiterated that this was a deduction determined by the warehouse. I replied with several photos showing the item in original condition. After another long wait, their response was that the brand (the BHLDN brand, I have no idea how this is distinct from BHLDN) deducted the fee (still no proof of what they actually found), and that I needed to write a physical letter to a PO box and take it up with the brand (which again, was BHLDN). Having forced me to communicate with them by email, when they only respond every other day, I was not happy at the prospect of snail mail back and forth. How could they possibly be giving consumers such a runaround while operating a large business? Their return policy is their return policy, they can't point fingers at internal departments to try to avoid being transparent and dealing with this customer service issue. Warehouse? Brand? Is this not all part of your own company? Even the steps I took to protect myself (taking photos) is no use because this brand's customer service completely ignored my photos and at no point have they offered any rationale or any scrap of detail to justify their fee deduction. TL;DR: BHLDN will deduct fees from your return without telling you why, and if you try to show photos and ask for evidence, they won't answer. I am planning to file a consumer protection complaint.