BHLDNReviews of bhldn.com

I bought a wedding dress and I assume now it wasn't in stock. It was expected to arrive on a specific date, when it didn't I contacted customer service because the UPS info wasn't loading. The assured me it would be in the next day. The next day comes and it was returned by Anthropologie which i found out through my email. Customer Service never responded to my multiple emails after. I have ordered another dress and the same tracking info is missing and I am assuming it will end with the same result.

I ordered a bridesmaid dress from BHLDN in store in October of 2022. The dress I ordered (a Remy in a size 16) was backordered and I received it at the end of November 2022. Last week (February 2023) I took the dress to get altered and found that BHLDN had sent me the wrong style and the wrong size (a Lyra in a size 12). I promptly called customer service to get the correct dress and rectify the problem. At the start, the customer service representative was helpful. The representative asked if they had the dress in stock, did I want it? I said I needed a dress overnighted. She then put me on hold for 10 minutes while she went to check stock. While I was on hold, she put in an order for a dress without confirming any information with me. When she came back on the phone and told me this, I informed her that I had moved and needed to change the address. Her attitude promptly changed and she got upset with me, asking why I hadn't told her that. I said she had left me on hold to check stock, nothing else. She said I mentioned overnighting a dress. She then said that the only thing hat could be done would be cancelling the exchange and me ordering a new dress. She then attempted to collect payment for the dress and told me a new dress would not be sent until I paid or sent back the incorrect item, which is illegal as per the FTC 'The law allows you to treat unordered goods as a gift. You don’t have to return the merchandise, and you don’t have to pay '. I then attempted to work with a different customer service representative who told me they would issue me an E-gift card with which to order a new dress. He told me I would have it in my email within the hour. I waited 14 hours and still received nothing. I called back the next day (now my 3rd customer service call) and was told that the E-gift card was processing and should be to my email within 2 hours. I waited another 8 with no luck. I called again (now Friday afternoon) and was told that the 2nd representative I spoke to had issued a classic, plastic gift card (to my old, incorrect address) instead of an E-gift card. I was told it would take between 1 and 24 hours to receive the correct E-gift card and that if I did not receive it in 24 hours to call back. I called back 24 hours later (4PM on Saturday, now my 5th call) and was told that their gift card person is not in the office on the weekends and I would receive it by lunch on Monday. I was also informed there was nothing else to be done. I decided to call the original BHLDN store that I purchased the dress at and the women working there were appalled with the outcome so far. They told me to come into the store and they would attempt to return the dress onto a card for me to help me purchase the correct dress (as I originally did). This proved to be impossible in store because the dress was already noted as ‘returned to a gift card’, even though I had no gift card. The manager of my local BHLDN called customer service herself and was told twice there was nothing to be done, and then was HUNG UP ON by customer service. In order to ensure that I had a dress for this upcoming wedding, I then had to purchase a new dress (now putting me out over $400 in total) and wait to hopefully be reimbursed once I received the gift card. Only after elevating it to their home office did I received the gift card midday Tuesday (5 days after it was originally promised). Truly the most appalling customer service I have ever experienced. The women working in the physical store were great, but the people who run the customer service and gift card over the phone were rude, dismissive, unhelpful, and ultimately unkind. If you can, avoid this brand and their customer service.

If I could give their customer service negative stars I would. Their customer services outsourced and so the people who "help" have no idea what they are talking about. Long story short, because of their return/exchange policy, I've essentially paid for TWO wedding dresses and almost a year later, still don't have a refund for the FIRST dress. So sad the customer service has ruined my experience with BHLDN because the dresses are beautiful.

BHLDN were deliberately evasive in response to an email I sent them about sale prices and restocks, so I ended up having to take a chance on a dress that was too small (despite their customer service representative refusing to confirm whether it could be altered, and me explaining that I'm in the UK so can't return anything I buy because of customs charges). A day later the price of the dress was reduced by 50%. BHLDN are refusing to honour that or even provide any sort of discount. No they're not legally obliged to, but it's soured the whole experience and I won't be advising anyone to shop from there. At the end of the day it's another large corporation that puts profit before people. Go to an independent bridal boutique if you can.

After ordering several pieces of jewelry and clothing, I needed to return a few items. I tried logging in online to find my order and the website said "order not found". I emailed customer service and was told that they emailed me a return label to solve for the website issues, never got it (agent #1). I emailed again and was told that return labels don't send well to gmail domains (agent #2). If they already knew this was an issue, why even try to send me the return label? They asked if I have an email that is not gmail, which I do not. They then told me they would mail me a label which would take 5 business days (agent #3). I asked a clarifying question about the return deadline as I was nearing the end of my 30 days return window and now I would need to wait 5 days for the label to arrive. I got a response that they would extend my return timeline by 10 days (agent #4), 5 of which will be eaten up by the label shipping. Who runs a company that cannot operate its website, use gmail, or solve a problem more efficiently than this? I don't have all day to solve their tech issues. Outrageously bad customer service for an Anthropologie brand. I would not recommend to any of my friends and will not shop here again.

BHLDN could not care less about their customers. They misrepresent what items they have in stock and don’t inform you when they back order your wedding dress that you paid expedited shipping for you, so it ends up being a surprise you may or may not find out about that your dress isn't coming in 5 more months. Customer service does not care. No one will reach out to you. Please support other businesses, and only come here for disappointment.

Agree with all the other reviews, this place is the WORST! Ordered a pair of shoes for an event and they overcharged me. Had to reach out several times to get it corrected. Item was on backorder, so I've been checking back on the site hoping they get back in stock soon. Was so happy to see they say "JUST ARRIVED!" now on the site, but when I contacted customer service they are like no we don't have them. This place is an absolute SCAM

DO NOT EVER PURCHASE FROM THIS COMPANY. Especially if you are from the UK. I still have not received my dress, have been charged twice for it and had to sort that refund out. Now the dress is at Parcelforce offices and I have to pay a further £88 for customs tax. They say at BHLDN that it is clear I would have to pay this, but it was not. Over all a complete disaster. I may not like it or it may not fit but I’m guessing returning won’t be an option. Feel totally conned.