Mehmet Ali E.
Billing issue after reconnecting – resolved very quickly
I disconnected Beyond directly through Airbnb’s permissions, so Beyond was no longer connected to my listings or managing my pricing during that period. When I reconnected Beyond on September 25, 2026, I noticed that commission had been added to reservations that were made while the Airbnb connection was disconnected. This was concerning, especially since Beyond’s own emails during that period were asking me to reconnect my Airbnb account. I contacted support and disputed the balance. Update: Beyond reviewed the issue very quickly and confirmed that my Airbnb account had indeed been disconnected when those reservations were made. They corrected the charges overnight. I appreciate how quickly the support team resolved the issue once it was reviewed by a human representative. However, the original billing error was still caused unnecessary concern and time on my side. Reservations made while Beyond is completely disconnected should ideally not appear as commissionable bookings after reconnecting. Overall, I’m glad the issue was resolved promptly, and I hope Beyond improves this part of the system so other hosts don’t encounter the same problem.