MLG
Poor integration with Booking.com
I'd love to give Beyond a 5 star review, but I'm really struggling with its integration with Booking.com. None of the other dynamic pricing companies integrate with Booking.com... prob for good reason... so I think that is why it doesn't seem to work properly on Beyond. Long and short is that I cannot block dates on Booking.com at all using Beyond's calendar tool, I've increased the price to put off possible guests, but disappointed that their tool isn't working properly. There is constantly an 'X' under 'login valid' re Booking.com which presumably means the integration is simply not working. It is incredibly frustrating not being able to even block off dates.. 2 guests booked thinking the dates were available that I was not able to block off using Beyond. There is nobody to help on live chat, so forced to use Trustpilot to get hold of someone!
Response from BeyondJan 6, 2025
Hi John, Thank you for taking the time to share your feedback. I can completely understand how challenging and frustrating this situation must be, especially when it impacts your ability to manage your calendar and guest expectations. We truly appreciate your patience as we work on improving the overall experience. The good news is that there’s a fix available for the issue you’re experiencing with Booking.com integration. It sounds like the "Login Valid" error might be related to a connection issue between Beyond and your Booking.com account. A setting may need to be updated to ensure everything works as intended. Our Support team can guide you through the steps to fix this so you can block dates on Booking.com and avoid any further inconveniences. Please don’t hesitate to reach out to us directly via live chat or email us at [email protected], and we’ll walk you through the process to get this resolved quickly. We’re also actively working on an official partnership with Booking.com to make the integration even more seamless in the future, and we truly value your patience and understanding as we continue to improve. Thank you for being part of the Beyond community. We’re here to help you every step of the way! Warmly, Alyssa