Brian
No point paying for Beyond when Airbnb…
No point paying for Beyond when Airbnb gives you the same pricing tool for free. Airbnb’s Smart Pricing overwrote everything from Beyond. Support was rude, and they refused to refund me. Waste of time and money.
Response from BeyondJun 26, 2025
Hi Brian/Andrew, Thank you for taking the time to share your experience, we’re genuinely sorry to hear that it didn’t meet your expectations. We understand how frustrating it can be when Airbnb’s Smart Pricing is still active alongside Beyond. While we do our best to inform users of the importance of disabling other pricing tools for Beyond to work as intended, we’ll take your feedback as an opportunity to make this even clearer during onboarding. In your case, our records show that your listing was actively connected to Beyond at the time of the bookings in question, which is why our standard fees applied. Our support team also followed standard procedure and provided supporting documentation when the dispute was raised through PayPal, which ultimately ruled in our favor after reviewing the evidence. We’re always striving to improve, both in product clarity and support experience, and we’re sorry if you felt dismissed at any point. We’ve passed along your feedback to the appropriate teams. Thank you again for sharing your thoughts! wishing you all the best in your hosting journey. – The Beyond Team