Kathleen D.
If I could give this company NO STARS STAY AWAY.
If I could give this company NO STARS, I would. They have the worst customer service in a company I have EVER seen. When you try to return an item for a REFUND, which was in the drop down choices, they come back with, we only offer store credits. That went on 2 times. I should've known better than to order again. Some of their polish arrives separated, which means it's old. They tell you they are going to give your a REFUND and bam, they hit you with a store credit. It cost me over $75 to return 3 different orders and they could care less if you are unhappy. I used up my last store credit and I will NEVER use them again...STAY AWAY.
Response from Beyond PolishAug 19, 2025
Thank you for sharing your feedback. We understand how frustrating it can be when an order does not meet expectations. To clarify, our policy offers store credit for returns, which is stated at checkout and in our return guidelines. That said, we never want our customers to feel misled or undervalued. If you experienced any issues with the condition of your items, please reach out to our customer care team directly with your order number so we can review and assist further. We also sent you an email regarding the payment breakdown for your recent order and refunded you the shipping fee back to your original payment method. We appreciate your input, as it helps us continue improving the customer experience.