KP
Truly awful company to deal with
Awful company to deal with. I paid for delivery which was never attempted. The product was apparently shipped to a courier near to delivery address and for some reason I was supposed to collect from them, which is not how I understand the meaning of the term delivery. The shipment was then returned to Better Way who then unapologetically insisted I pay a further $65 to receive the $869 merchandise they failed to deliver, having been paid to do so. (All the while, the tracking system on the BW site said package was still scheduled for delivery, so I have no idea how I was to know it was my responsibility to collect it!). Blackmail comes to mind. Never again and I would warn prospective customers to beware. I am awaiting delivery now and will update if it arrives.
Response from Better Way HealthJan 18, 2021
Hello KP, We're really disappointed to see the review you left regarding your order. We always strive to go above and beyond for each and every customer. It is unfortunate that you did not notify us regarding your missing order until 8 weeks after it had shipped. It is possible we could have been able to help sooner. Just to confirm, we did ship your order promptly, and as discussed, it was held at your postal carrier for pickup after delivery was attempted, but never picked up and subsequently returned back to us. Obviously, with COVID-19, shipments are being delayed and although we have not received your order back yet, we did offer you a full refund once we receive it. The other option we offered, was to replace the entire 20-pack of Beta Glucan to you for free, just with the expedited shipping cost, to ensure it arrives in a more timely manner. We really worked hard to give you the best options to come to a resolution for you. Your replacement order is on its way at this time. Please check your email for updated tracking information. I am hopeful that you will be pleased with the supplements and understand that it is always our intention to provide you with the best service available. Please reach out if you have any further questions or comments.