Better Way HealthReviews of betterwayhealth.com

Response from Better Way HealthJan 16, 2024

Hi Robin. Thanks for sharing your feedback about the Beta Glucan. I left you a voice message to follow up with you regarding your concerns. I am sorry to hear that you were having difficulty on the website. I know that can be frustrating. Beta Glucan does not have any known side effects, but in your case, I would suggest to try taking it with a little bit of yogurt, applesauce or maybe a smoothie. You could also take it at night to see if that helps. I would be awesome if you can experience the amazing immune support that Beta Glucan provides. I would like to speak with you to see if you want to cancel your active subscription, and answer any questions you may have. Please call our office 800 746 7640 anytime Mon-Fri 9-5:30. I will be here to serve you.

Response from Better Way HealthDec 20, 2023

Hello William. What a bummer to see this review and to hear that you were having difficulty logging on to your account. I know that can be so frustrating! I just left you a voice message and an email to let you know that I sent you a link to reset your account. I am hopeful that will help you get logged on. I also want to let you know that I am available to help you make any changes necessary and to help you redeem your final Reward Points. I look forward to hearing back at your earliest convenience. My goal is to WOW you with some exceptional customer service!

Response from Better Way HealthNov 17, 2023

Thank you for your feedback. We have been focused on serving our customers well and will reach out to you if we are interested in the marketing options you were soliciting.

Response from Better Way HealthAug 28, 2023

James, I'm terribly sorry to hear about your situation. I appreciate your feedback and I can't thank you enough for taking the time to speak with me on the phone about Beta Glucan and the role it's playing in all of this. It's a pleasure to serve you and we are here for you if you need anything!

Response from Better Way HealthApr 24, 2023

Thank you for reaching out Scott, and letting us know that your order did not arrive in the time frame we expected, based on when and how we shipped the replacement order. We can see why this would be incredibly frustrating. We've identified where the delay happened in the shipping process and have notified the proper parties. In the meantime, the tracking shows the order was delivered today! Hopefully between the amount of product you had left, in addition to the other Curcumin product that was sent by mistake, you were able to continue getting the benefit of the ingredients. We're very sorry for the experience you've had and are confident things will be back to your normal experience on your next order. Thanks for being part of our family at Better Way Health. It's an honor to serve you!

Response from Better Way HealthMar 14, 2023

We're grateful to hear you had a great customer experience with Zach yesterday! He is out of the office today and had not seen your email. We checked into the question you had about the coupon code. The code you were trying to use was not applicable to the type of order you were trying to place and that is why it was not working. We called and left you a message, and sent an email with more information regarding that...and regarding a special surprise for you! We look forward to you hearing from you soon and getting your order on it's way to you. Thanks for being part of our family at Better Way Health, and allowing us the honor of serving you.

Response from Better Way HealthMar 14, 2023

I know you're super excited to get started on the Beta Glucan as soon as possible! I'm so glad we were able to talk on the phone today to confirm everything. It's completely understandable that when you saw our Georgia office address, you thought your order would ship from there and arrive in a few days. Of course with the order being placed on the weekend, it shipped on Monday. The great news is it is in the normal shipping time frames we provide and you should have it this week! We're very excited for you to start taking the Beta Glucan, and to experience all the benefits associated from your immune system. We look forward to talking with you after awhile, to see how it's going! We hope that you will be a highly satisfied customer over time, and able to confidently rate both our product and service as 5 stars in the future! Welcome to our family, Ethan!