Better Way HealthReviews of betterwayhealth.com

Response from Better Way HealthMay 24, 2024

Hi Ginger! Thank you so much for leaving a review with us. I'm so sorry this was your experience and we greatly value your feedback. Upon review of your account, it appears that you did successfully skip two of your products this last month, and those products were not sent out. You actually had 4 products scheduled. While you skipped 2 of these, the other two charges went through as scheduled, as there were no skips requested online. If you have received products you don't want to have right now, we can certainly help start the return process for these, so you can be fully refunded, as we don't want you to have products you don't intend to have. I would also love for a chance to connect with you so we can possibly get everything on a more concise schedule so things are more easily managed in the future. We called and left you a message, and hope you'll call us back at 1-800-746-7640 or email us at [email protected] to confirm if you'd like to return your products and if we can help adjust your future schedule. Thanks for being a part of our family at Better Way Health. it's an honor to serve you!

Response from Better Way HealthFeb 26, 2024

Hello Terrance. Thank you for sharing your feedback regarding your experience. We want to ensure you feel supported and clear about our policies, including when the warranty period begins. Our policy is a 60 guarantee, from the date of your order. However, given the circumstances that delivery occurred a week after the order date, and after speaking with you again today, we will accommodate your request for your refund. We have already processed your refund for the two bottles that have been opened and issued you a return label to send back the 3rd unopened bottle. Please look out for the email with your return label and further instructions on how to send the product back to us. Once the return is processed, we will confirm the refund's completion. It is always our pleasure to serve you and are hopeful this solution is favorable for you. We wish you all the best!

Response from Better Way HealthNov 21, 2023

Katya, ¡gracias por compartir tus comentarios con nosotros! Lamento mucho que no hagamos envíos a México. Desafortunadamente, esa no es una decisión que tomamos nosotros, sino que depende de múltiples autoridades gubernamentales. Nada nos encantaría más que poder conseguirle el producto que desea, pero esperamos que podamos hacerlo en el futuro. Sin embargo, en este caso lamentablemente está fuera de nuestro control. Gracias por llegar a nosotros!

Response from Better Way HealthNov 21, 2023

Sharon, thank you so much for the valuable feedback. I'm so sorry for the experience you had with the shipping emails and the postal service, but I'm so glad everything has now been resolved. Thank you for leaving an additional 5-star review with us, we appreciate you greatly!

Response from Better Way HealthMay 30, 2023

Hello Lori. It was nice to talk with you today. I apologize for the repeated request for Trust Pilot reviews. I understand it can be frustrating. Trust Pilot is a 3rd-party company that sends automated review requests on behalf of Better Way Health whenever you make a purchase or have an interaction with one of our ACES. It was triggered by the previous chat you had with Michelle. You will most likely receive another one after our conversation today. Please disregard, or you can also reply back "unsubscribe", which should stop the requests. I understand you did not make a purchase with us because we do not carry the specific item you are looking for, but I am hopeful you were able to find what you needed elsewhere.

Response from Better Way HealthMay 4, 2023

Hello Lynne. Thank you for sending us a review. We are certainly sorry to hear that you are not happy. You should have received notifications regarding your delivery via email including your order confirmation as well as tracking details. Perhaps they went to your spam email. On a side note, orders to the UK usually take about 3-4 weeks. From the details we have, it looks like yours has arrived in the UK and is being processed through customs. It will be delivered to you soon. We just sent you a separate email with tracking detail for you to review. Also, in the email was the information about our European distributor. You may want to consider ordering from them to avoid delays in the future. If you have more questions or concerns please feel free to reach out to us via, chat or email. We are always happy to help!

Response from Better Way HealthApr 24, 2023

Welcome to Better Way Health and thank you for sharing your thoughts with us. We appreciate your honest feedback and are really sorry to hear that you were unaware of the pricing in US dollars. We agree that it would be frustrating to be charged more than you expected. We are a US-based company, therefore we do list our prices as "USD" in several areas on the website, including prior to checkout. We are always looking for ways to improve our website experience for all of our customers which includes international customers We will definitely pass this information on to see if we can make things better in the future. In the meantime, you will find all pertinent information regarding International orders with our company here: https://www.betterwayhealth.com/faq/orders/general-shipping-information You may even want to contact our European distributor to see if they may have a better option for you. I have sent you a separate email with that information. Thanks again for your purchase. If you have other questions or concerns you may reach out to us via, email or chat, we will be happy to serve you.