BetterVetReviews of bettervet.com

Response from BetterVetFeb 19, 2024

Thank you for your honest feedback about your experience with our house call service in Boston. We're glad to hear that the visit itself was positive, with our vet providing friendly, knowledgeable, and patient care for your anxious dog. However, we understand your concerns regarding the cost and the importance of clear communication about pricing for each test and product beforehand. Transparency about costs is crucial, and we apologize for any surprise or discomfort the bill caused. We appreciate your willingness to continue using our service. We'll take your feedback to heart to improve our communication about costs upfront, ensuring a better experience for all our clients.

Response from BetterVetFeb 19, 2024

Thank you, Eugenie, for sharing your experience with our mobile vet service in Austin. We're so pleased to hear that our veterinarian and assistant were able to go above and beyond to accommodate the unique needs of your unsocialized cats. Understanding and supporting our clients, regardless of the situation at home, is a priority for us, and we're glad you felt that commitment. We believe in providing compassionate care without judgment and are here to support you and your pets in any way we can. Your feedback is greatly appreciated, and we look forward to continuing to serve you and your feline family members with the care and respect you deserve.

Response from BetterVetFeb 19, 2024

Thank you so much, Karin, for your enthusiastic and heartfelt review! We're thrilled to hear about your positive experience with our doctor in Pittsburgh. It's wonderful to know that you had ample time to discuss all your concerns without feeling rushed, and that your baby felt more at ease in the comfort of your own home. Our team is dedicated to providing care that not only meets the medical needs of your pets but also considers their emotional well-being and your peace of mind. We're so glad that we could keep everything within your plan and that you've found our service to be a loving choice for your furry family member. We're grateful for your support and look forward to continuing to serve you with the same level of care and dedication.

Response from BetterVetFeb 19, 2024

Thank you, Joanna, for taking the time to share your appreciation for Dr. Fraser and her team in Austin. We're delighted to hear about the excellent care your kitty received. Our team is passionate about providing kind, knowledgeable service to every pet and pet parent we meet. Knowing that you've had a positive experience with us means a great deal. We look forward to continuing to offer the same high level of care and support for you and your kitty in the future.

Response from BetterVetFeb 19, 2024

Thank you, Cathleen, for sharing your positive experience with Dr. Posey and her tech in Portland. We're so pleased to hear that their planning and compassionate approach made the visit easier for your nervous dog and that you found Dr. Posey a joy to deal with. Our team is dedicated to making veterinary care as stress-free as possible for pets and as pleasant as possible for pet parents. Your kind words mean a lot to us, and we're grateful for the opportunity to care for your dogs. Thank you for choosing BetterVet, and we look forward to continuing to provide you with compassionate service.

Response from BetterVetFeb 19, 2024

Thank you, Krista, for your high recommendation and for sharing your positive experience with our doctor in Austin. We're delighted to hear that the home visit made the examination process easier and less stressful for both you and your dog, especially in assessing his needs during his senior years. Our team is committed to providing thorough, patient, and compassionate care, ensuring that every pet feels comfortable and every pet parent is well-informed. Your feedback is greatly appreciated, and we're here to continue supporting you and your dog with the same level of care and dedication.

Response from BetterVetFeb 19, 2024

Thank you, Todd, for your kind words about Dr. Gollup. We're thrilled to hear that you had an amazing experience and that Dr. Gollup was great with your dogs. At BetterVet Boston, we pride ourselves on having veterinarians who are not only skilled in their field but also have a genuine passion for animals and excel in patient care. Your feedback is very much appreciated, and we'll be sure to pass your compliments on to Dr. Gollup. We look forward to continuing to provide you and your dogs with the highest level of care.

Response from BetterVetFeb 19, 2024

Thank you, Jan, for sharing your love for Dr. Olivia and your feedback on your recent experience with BetterVet Pittsburgh. We're thrilled to hear that Dr. Olivia met your expectations and that Dr. Wilson was able to surprise you by showing up for LILi's appointment, ensuring she received her shots in a timely manner. We apologize for any confusion regarding the use of discounts and the change in veterinarians initially communicated to you. Your feedback is invaluable, and we will take steps to clarify our policies on promotions and appointment scheduling on our website to prevent any future misunderstandings. We're committed to providing you and LILi with the best care possible and appreciate your understanding and flexibility. Thank you for choosing BetterVet, and we look forward to continuing to serve you and LILi with care and dedication.