Chamonix Skin CareReviews of betterskintoday.com

Placed online order on 11/4/2019 and DID NOT receive an order number or any emails confirming my order. Yet, my credit card was immediately charged for the full amount and, as days passed, I received two emails, including this one asking for a review. Yet, still no confirmation or order number. Called today, 11/7/2019 for status update and the Service Rep couldn't even find my order. So, she said someone will eventually call me back, despite my concerns and desire to remedy this now after waiting 3 days. Still no call back and still an unresolved issue. Where's my order and why can't I speak with someone?

Kept telling me my credit card info was missing but didn't provide a space to fill in credit info

Your site is extremely difficult to navigate. I wanted to order several individual products but as soon as I selected one tube of undereye stuff, the only choices that appeared on the screen were for bundles of stuff I didn't want. Also when going to check out, the fields for inputting my Credit Card information did not automatically pop up. I had to click at least three times to find it. You should consider revamping the site to make it easier to navigate.

Terrible website, difficult to navigate

I attempted to return unopened product and was told they will not accept it. I checked the website and it states that product is returnable within 4 months but at the end of the policy it states that only the first shipment is returnable. Others are not. (I was on automatic shipments.) So now I have $137 worth of product that I don't want and they won't take back. Poor company policy and I would think, probably not even legal. I am disputing it with the Better Business Bureau.

I extended my month of auto ship, twice. July 15, 2019 my new date. This was confirmed with Nicole at the company. On May 30, 2019 They sent a shipment and immediately billed my Credit card. I called and Nicole agreed this was their mistake. She said, upon receipt return unopened to the company. I would get a full refund. I took it to the Post Office and wrote Return to Sender, along with a return # provided by Nicole. Many emails and phone conversations later, The company is still refusing to return my money. I DO Not have the product, nor did I order it. My credit Card is now disputing with this company, I was told by Nicole to remove the dispute and I would get my money back faster, as they now have to deal with my banker. I provided her his name and direct phone number as well as dispute number. Its been nearly two months.. "Give my money back." Prior to this I was not opposed to the product, however if this is normal practice, they are not worthy of anyone's trust, nor your credit card info. NEVER Fall for Auto ship..............

I bought this product on good faith, after hearing Hannity rave about the results he and his staff got using it. I've used the product for just over a month now with ZERO effect. I'm very disappointed and will request a full refund. Hoping they honor their claim for that.

The customer service department is totally inaccessible Never answers any calls no matter the time of day Horrible experience dealing with this company