Chamonix Skin CareReviews of betterskintoday.com

Unfortunately I can't give less than one star. Chamonix Skin's automatic renewal policy is troublesome to cancel and many don't see that it's there. People like myself buy this stuff as a one time present for friends/family. **By design**, while you agree to order terms, it doesn't tell you that agreeing to this means you're subscribing to something. Many of us agree to terms and conditions all the time without reading them, thinking that it's all legalese. In this case, what you don't know can hurt you. When I asked them to send me a return shipping label, they said I had to pay for returns myself. Interestingly enough, the Web site no longer advertises "free returns". The company has no honor doing business the way that they do. Do not buy from this company. Sponsors, these people are doing you a grave disservice. Burying purchasing terms is one of the most unethical things you can do to your customers. There's no need to resort to tactics like this.

I haven’t received my product yet but the website was not very good. Took me a long time to get to the credit card part kept trying to complete the sale without taking payment info then bounced me back to original page. Hope the product is better than the site.

The product did nothing for my wife. They put you on auto-reorder - which I was not aware. They sent me a second order. It says on their website that there is a Money back guarantee. Its a lie. I have called at least 5 times now and they refuse to allow me to return the unopened product -They will not return my calls. They will only give me credit. Why would I want credit? Do not order this product!

I paid overnight shipping and I still have not received my package 5 days later

The product is excellent. The customer service is very poor and the website is a joke. Having to reach out more than five times to get a representative then each time pushes to the land of overflow dufases is bad. They have no knowledge of the products and cannot review previous purchase history. The customer services used to be amazing.

I ordered on December 27th and have not received any product. I have sent two emails to find status of my shipment, and no reply.The money was charged to my account,but no product. Order #104481 for $139.95

Paid for 2 products and the next day I received an coupon to buy 2 products and get one for free. When I tried customer service to attempt to have the free product added, I was told they could not do it and that someone would call me. I got no calls so I guess I ordered one day too soon.

Well, here's the thing. I had ZERO idea this was some sort of autoship program. I just received my first order of stuff and discovered that this was an autoship thing. I never signed up for that. The only way to cancel is to call them, you can't go online. I left 7 messages with an order agent for customer service, since "they were experiencing high call volume" I was "forwarded from customer service to the order line". I can recite their script. The order line people cannot talk to the customer service people nor put you back in the que. Right. This morning I just kept calling and callling and I luckily did in in touch with customer service and they canceled my preferred customer account (I'll believe it when I see it). I told the agent that right in their "Preferred Customer Terms and Conditions" it states that a Chamonix Representative will contact you before initiating the autoship program. I never spoke to anyone nor did I click any boxes indicating autoship. The agent was very honestly surprised to read the terms and conditions from their own website. The kicker is I suspect that I'll like their product, but there's no way I will order again. The product might be OK, the company is not.