Chamonix Skin CareReviews of betterskintoday.com

They charged my account a second time months after my first purchase. They used a bogus phone number for the charge (out of service) No one answers the phone listed in the contact information. The message says use the chat on the website but there is none.

BUYER BEWARE! This company is a nightmare. First the product is useless - I have used many anti-wrinkle creams over the years, including ones that have instant effects as Chamonix Instant Effects claims to. It does absolutely nothing. And that would be bad enough for the price, but the real issue is the scam that you will read about in every comment below: they will charge your card for products you didn't order and then refuse to refund you when you contact them to ask why $100+ has been taken out of your account without authorization. When this happens to you (and it will) it will be close to impossible to contact Chamonix and if you do manage it, you will be told that they have a no-refund policy. This is a lie: they cannot sell you something without your permission and you can in fact get your money back by sending back the items. But then there's another scam: they tell you send it back "Return to Sender" to save you paying postage. We didn't trust them, so we ignored that instruction and instead sent the unsolicited products back and paid for tracked post. When we got notification that the products had arrived at Chamonix, we contacted them again and they claimed they hadn't received the package. It wasn't until we told them we had proof of the package arriving that they *magically* suddenly found our package. After months of fighting, we did manage to finally get the money back for the products they charged to my card but it was difficult every step of the way. Everything to do with this company is a scam and it has caused us so much distress. My advice is simply do not ever give this company your credit card information or buy their product. I will post this review anywhere I can to warn other potential customers.

I am not happy with the Chamonix Company. I ordered some of their products for my wife as a present and to try. The next thing I know, I get a second shipment in the mail a couple of months later that I did not order. I was told that I was signed up for auto reorder that I certainly did not do intentionally. I was also told by customer service that I could not return the products and was charged $154.00 and will not get credited back to my card. BEWARE OF THE AUTO REORDER.

Don't bother ordering. If the product doesn't work for you not only getting your money back is like impossible but you will receive thru auto shipment another package which you will not be able to return for a refund. Before ordering read their terms which is buried on their website.

i purchased 2 and rec'd two but it would not let me apply the special offer of MAR21-1 for the free Esotique-RF. I tried numerous times, but it said that it did not exist. Very disappointed.

If I could give them a "0" for customer service I would have. I called them about a week after I received the product because I developed a rash that covered my whole face. I ended up having to take 3 rounds of steroids to finally get ride of the rash. Evidently the right hand doesn't know what the left hand is doing there. When I called about the auto shipment ($154) They said they had no record of me calling about my problem and they would not give me a refund. I wouldn't be so upset if the product worked for me. I am retired and living on a limited income, and don't appreciate the cold response of the person I talked to.

I tried the starter package, which of course comes with auto ship. I saw no results but wanted to give it a fair try. When the second shipment arrived, it did not have the same products as my first and did not have the one product which I somewhat like. (I liked the way it felt but saw not results.) When I called to ask why the different shipment, I was told I had received the standard auto ship order, and if I wanted to other product I would have to pay extra. I said I'd rather cancel my auto ship, so I was given the product for free. The cancelation date slipped past me (my bad) so I tried contacting Chamonix by email to cancel and send back my unopened box. No reply. I emailed again, and again, no reply. I finally was able to contact them via chat (They seem to have very limited chat hours) and was told to simply mark "return to sender" on the box, and when they received it, I would be given a credit for something else. Be warned, once you have received your second auto ship, you are no longer eligible for their money-back guarantee. I marked the unopened box return-to-sender, and a week later it was returned to me. I have again tried to contact them via chat and phone. When I called, the recording first said they were open 9-5 and there was a high volume of calls and it would be better to email or chat. Since I haven't had any luck with those, I stayed on the line for about 10 minutes when a live person come on to say they would call me back or I could email or chat. (I had already tried the chat just before the call and got kicked off twice after it let me enter my initial info.) I said I rather wait, and she said, I quote, "Well, you're going to wait a long time." I said how long? I was told they were only open Monday through Friday. (I just listened to the call a second time, and there was no mention of Monday through Friday, just the times.) So why was I left on hold and not told they were closed at the beginning of the call? I am VERY dissatisfied with this company and their products and would not recommend them. Each shipment was over $120 and definitely not worth it. I feel pretty stupid for being so gullible and believing the ads.

I use to have your products sent automatically...some how that's stopped...I called and waited no answer...I went on line and order but couldn't get the auto discount...I called and spoke to a representative...She said that she would put in a correction ticket Yet I was charged the full amount with out correction....Please Correct...I love your products and have been a member for several years