BetterMed Urgent CareReviews of bettermedcare.com

I went in for a scheduled COVID test. Specifically stated that an "assessment would be conducted." The assessment consisted of a temp check and a blood oxygen level test. The nurse who delivered the results questioned why I was getting a test, and not in a nice way Google maps apparently has the address mis-assigned. The office knows this, so why, in all of the literature they inundate you with prior to your appt, do they not bother to mention this? This is a doc in the box, in the worst possible meaning of the phrase. Very formula-matic. You are not a person here, you are a means to get cash for testing. That said, the receptionist was nice, the tech who did the test was fine, though my nose bled for DAYS. I hate going to medical professionals, and avoid it at all costs. Nothing about this visit changed my opinion on that.

My appointment was at 6pm. I didn't get to go in till after 7. The tech or nurse was rough and impersonal.

Office was very clean, staff was very nice - but the NP who came to see me with my test results made me feel as if I shouldn't have bothered with getting a COVID-19 rapid test since she thought my exposure level was low-risk. While I appreciate the feedback of a medical professional I shouldn't have to explain why I'm getting a test or for what reasons I felt it necessary to get one. I have a 79 year old father, I'm around people with immune deficiencies, it was work-mandated - the reason shouldn't be important, the fact I'm getting one to protect those around me is.

I had to go in to check in for covid testing after sitting on the phone on hold for 20 mins running past my appt time. And the whole process took over an hour when my mom was at a different location and she was done in 35 min. Mechanicsville location did not have their act together. Very frustrating visit.

No one answered the phone once I arrived to get tested for covid and I had to wait in the car for a long period of time.

COVID-19 has been a challenge but it’s been long enough to have a procedure. I was checked in over the phone and told to come in. Once in the lobby I was told they needed a minute to clean the room and to return to my car. They forgot I was still waiting and after 30 min I had to call and remind them. I had a 9:00 appt,and wasn’t done until 10:45. The care given was very good once I made it to a room.

I had to ask for treatment/ some kind of help because they "didn't know" what was wrong. Even after my negative Covid test they still pushed for covid diagnosis. They require a credit card on file and automatically bill without telling you or they don't see you. AND they don't count as a referral so when they "don't know" you still have to see a primary care doctor for a referral to get help. I will NEVER go back to this place again!

Great in-person service, but extremely difficult to receive a receipt to file with insurance. I've been back and forth with the billing office for over 2 weeks attempting to receive an itemized receipt, and I have yet to receive it. It has been very frustrating being unable to file a claim with my insurance because of this delay.