BetterMed Urgent CareReviews of bettermedcare.com

Some confusion over the process. I set up the appointment, then got a call to come in now and when I said it would take me 40 minutes, they said fine. I got to the parking lot and called and they said I had to do the on the phone part, which I then did. Then I had to wait over 45 minutes for my "new" appt to get the COVID test. When I did not get a call as promised, I called again, and they said to come in, they had been waiting but didn't know I was there in the parking lot. Seems like the system is very convoluted with a lot of pieces that don't necessarily talk together. Results came thru the portal, I never got the call back as I was promised and assured I would get.

Appt at 10:30 got seen at 12:15Had another appt at 1:00 after i got in everything was 5 star employees were super nice and effeciant

Everything was handled good except for the3 hour wait. We had to wait in the car and my wife had just had a hip replacement and sitting was so hard on her .

My eyes are still better but it's not resolve my eye skin which still painful itching by now. Grr!!

The service at the front desk it was not good , rushing and a little rude to be honest. Other than that everything was excellent.

Went to get tested for Coronavirus because I have had a sore throat, congestion and cough. The test came back negative. I discussed my symptoms with the doctor and he didn't prescribe me anything. A week later I still have congestion and cough. I feel like he should have prescribed me at least an antibiotic for sinus infection.

Everything went well except for the check in process. I was asked to send in my drivers license and insurance card prior to my visit which I sent in to the email address indicated 3 days before my appointment. But I was asked to provide this information again when I arrived.

The facility was clean and felt safe and the scheduling online was easy (especially during COVID19) for a Sunday morning when I was in considerable discomfort. The staff was professional. My only issue, and it was a big one, was they diagnosed and treated me for the wrong condition, which my primary care physician was a bit baffled by based on my symptoms at the time. The prescription made my condition worse, so it was back to my PCP a couple days later in more pain than I started with. I even told them what I thought it might be, and it turns out I was correct. I would consider returning again in a pinch, BUT I would be more insistent if I'm not convinced of their diagnosis.