BetterMed Urgent CareReviews of bettermedcare.com

Wait time was long and didn’t feel like I was evaluated thoroughly

Hi - I was told that I had Scabies and was given a RX and used it 3 times and nothing happened. I went to my PCP a few days later and was told that I had Contact Dermatitis and was given a RX for Prednisone. Needless to say I was a tad bit horrified to hear that I had Scabies.

I had to take a covid 19 test. I paid out of pocket for the rapid test on day 4 of exposure. Only to be told after my results were negative,that I really should test between day 5 and 7 of possible exposure. I feel it was a waste of my funds and am disappointed no one communicated that with me until after everything. Needless to say I did not return to this facility to take my second test and won't recommend it to others.

The clinic didn’t get my pharmacy correct after multiple request. I was unable to get the medication needed.

I went to Bettermed for a COVID rapid test. You are told to wait in your car and call. I called 20 times with no answer and no voicemail option available. Finally I went up to the door and looked inside to see 2 girls eating. They apologized and told me it was their lunch break and I just need to give them 5 minutes to finish up. It’s not the girls fault, it’s the system. Why would they let me schedule my appointment during the staff’s lunch break? Or they could stagger the lunch breaks so someone is always available to answer the phone. If that hadn’t happened, I would’ve been in and out in 15 minutes. It was super quick. Unfortunately, I didn’t get to go in until 15 minutes after my appointment time because of the lunch break issue. If I had known it was their lunch break, I would have chosen a different time.

I was available 5 min before appointment but it took them more than 35 min to just get me in and total time spent was more than 1 hour. It take less than 5 min for the staff to do a nose swab and consult after the rapid antigen test.

I was told I had a UTI with the only symptom being severe lower back pain. When the cultures came back I did not have any bacteria that causew UTI's. I still have no idea how I was in so much pain. I took antibiotics for no reason....

Team was not on time and I waited in my car for nearly an hour after I called to let them know I had arrived.