BetterMed Urgent CareReviews of bettermedcare.com

Just cycling patients in and out. No real medical care or concern. Called OM twice and no callback.

I visited Better Med for a COVID test. I was instructed to call from the parking lot upon arrival. I dialed and redialed for 15 minutes each time being diverted to a voicemail box that did not accept messages. Once in the office and tested, I was left in a room to wait for my results. I was not told to the results would be relayed via cellphone. My ringer was off, as is polite during an appointment, so I missed the call. I dialed and redialed for 40 MINUTES and again was transferred to a full voicemail box. Finally I opened the door and called for a nurse who reluctantly told me my test was negative and that I was free to go. This would be less infuriating if the office had been terribly busy, that was not the case. Rather I watched many people sitting idly while phones rang endlessly.

Never rec’d test results, had to call 7 times to get results.

Not a good experience..... not everyone thats walks in the door for services has covid , but we are certainly treated that way.

Wait time was a bit long (~45min) and doctor diagnostic was off.

The website says Telecare is 70.00 but I was billed 369.00 for a call that was less than 10 minutes. All I needed was a note to return to work. Can't say I will ever return. The Healthcare professional was very nice that I spoke with.

Alexis the young lady who checked me in was very rude & pushy. She definitely can use more customer service training

The process of setting up an appointment for COVID-19 testing online was not user friendly. Also no one answered the phone when I called after arriving. The phone would ring without going to an answering machine. The Nurse and Dr’s were friendly and professional but the wait time was also excessive and it didn’t appear to be busy.