BetterMed Urgent CareReviews of bettermedcare.com

My issue with this location is the intake process. On this and prior occasions the registration person did not triage, but was judge and jury. I felt I was being talked down to and judged about coming in. Both times I felt like I was bothering them and they did not take me seriously. I would not have come in if I didn’t think I needed care. Last February I was denied care! This visit I was questioned as such I felt I wasn’t being taken seriously. I was in with my special needs child who having heart palpitations and her primary care dr told us to go get checked out and get an EKG. And I was questioned. If I come in with a probable heart issue, I would have thought I’d get a little more respect. I will say the nursing staff and dr were awesome! Worked with my daughter on her level and made sure she was comfortable with everything they did. I probably won’t be back because of the multiple issues with intake and registration.

I used their online medical assistance and was told to go see my PCP. They were very nice but it was a waste of my time.I thought I had contacted the local office in Spotsylvania but they connected me with a Dr. assistant in Richmond.

Went for a COVID test for work and have been bombarded with texts every day!

The nurse was less than cordial. Barely said a word to me and I had to ask what my vitals were. I knew my nose would be swabbed but no words again. She proceeded to SHOVE the swam up my nose till i had to pull her arm away. I've had this done twice before and didn't have this reaction. Her attitude is why I rate this Better Med so low. The other folks were on target, not her. I think she needs to learn nursing is supposed to be a compassionate profession where it's not about her mood or her prejudice.

I went for a covid test (BetterMeds tests are rapid) and received a false negative. The same day, I happened to take another test which took a few days to receive back; as I was waiting, my symptoms worsened, and after my third day I received a positive result. I took both covid tests an hour between each other.

After paying my copay and being triaged . I then found out there was NOTHING that could be done. Waist of time and money . Besides that , the PA I saw was really nice and pleasant .

I waited in my car patiently to receive a COVID test, they called me, I was told to go in room 10 without supervision. I entered building, walked up to room 10, open door and jumped in surprise as there was a gentleman sitting in there without a mask on. It scared me so much I closed the door quickly. I went to the front desk and told them what had just happened. They apologized and sent me back to my car to wait for another room. This was an upsetting situation for me and the other gentleman in the room.

Your system to get an appointment is absolutely frustrating and absurd. My initial time was an appointment for 11;58. By the time I entered by DOB and answered the other questions and hit CONFIRM, I received a message that the time slot had been taken. I had to CLEAR the screen and start over entering the same information I had previously entered. Again, by the time I hit CONFIRM, I received a message that the time slot was taken. It took me SIX (6) attempts before I was able to get an appointment which was set for 5:12 PM. I arrived before my appointment time, but was not called until 5:50. Once I got into the facility, the personnel were very efficient and conducted the testing and consultation very professionally.