BetterMed Urgent CareReviews of bettermedcare.com

Poor service by the PAs

So over priced

I called needing follow up bc I was still sick and was ignored.

Was not a good experience when I went in with an ankle injury and was told it was a “bad sprain” if not better I could follow up with an orthopedic. To sum it up the people there did not seem too concerned with it and the X-ray tech wanted me to walk down to X-ray room until I requested a wheelchair. Then “I” asked for a walking boot when they said I could keep the bandage I came in with or gave me other options being some kinda shoe I still requested walking boot. Once again the PA came across as not too concerned since it was just a “bad sprain” will take time so with that being said it did not get better and I followed up with a foot ankle specialist not an orthopedic like she recommended. To make a long story short the ankle was and fractured the entire time and we are almost close to a month and a half into this and I’m still dealing with the ankle and I may potentially have to have surgery to put a plate in it. All this time I was thinking I just had a “bad sprain“ and the thing was broken the whole time. I don’t know where you get your PAs from but I feel like if this is the best that they can do as far as giving patients care then you need to reassess and look at maybe getting actual doctors or better trained professionals who know what they are doing. It should have been automatic in her mind to follow up regardless of whether the ankle got worse or better instead of giving it time and then following up with the specialist. I was given zero medication for discomfort and thank God I asked for the walking boot because I would’ve really been screwed if I did not have that. I felt like I diagnosed myself better than she did. Needless to say I will not be coming back here nor will I be recommending this place to anybody I am very disgusted with the whole situation and the way things were handled.

Toe was broken, x-rayed at your facility and a P/A said "no break, you just have arthritis and have made it really angry!!" So i limped around on it for a week until the wife made me go back to the dr. After it literally split open only to find out it was really broken "badly" as the dr. Put it

I was seen in the Prince George office and when the doctor came into see me she stood at the door and stated that I was having an allergic reaction, she never came near me, she was in and out in 1 minute flat and now I'm being charged $40 just for having my blood pressure checked and my temperature taken. I could have went to the ER for all that at least I would have gotten some meds through and IV, but as it turns out it was not an allergic reaction it was just a bad case of eczema.

Left and went down the street to Patient First, who took us back in a timely and friendly manner. Better Med was a long wait, not to mention the front desk staff was chatting about personal life and also on their personal cell phones. Unacceptable. Zero customer service . Patient First for my family from now on, anywhere but BetterMed

NP Zimmerman is the most rude sarcastic person. He misdiagnosed me and then bettermed turns around and charges me an arm and a leg. He didn’t run tests or anything. I plan to never come back here.