BetterMed Urgent CareBetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 378 reviews with 1 star · Clear filters
Patient
I went here versus the emergency room thinking I would save my providers, Medicare and the Veterans Administration, money. I told BetterMed Urgent Care who my insurance coverage was through. They never mentioned that the VA at that time wouldn't cover urgent care providers. Therefore I was left with a bill for much more than I expected.
Patient
Not happy with the wait time at all. waited an hour for the results of a strep test that only takes 15 minutes. My daughter was sick in the office way too long. In the past we have come to BetterMed and they have been awesome but honestly after this experience, we will not return.
Patient
Terrible experience.
Brenda Pelham R.
I visited and received treatment; that portion was 5-Star; however, when I was instructed to go to the ER the same night I didn't expect to receive the same treatment that BetterMed Urgent Car provided. Then I was even more shocked when I received a bill from MCV-VCU for my portion of the bill for $950!!! For the same treatment; no way. I plan to appeal this billing with my insurance company. Evidently they have summized that it was not an emergency referral. I thought I was being referred because my eye was at risk of further damage. Evidently, not. It's sad that now in the future I will have to guess whether I truly need to be observed by another emergency care facility.
Patient
Charged me twice
Patient J.
Did not diagnose me correctly. I had to go back. They tried to charge me another specialty co-pay of $40. Fast service for a reason.
Patient
Bad experience 2 times almost ended up in emergency room 2nd time. Dr wouldn’t list gave me medicine that could have made me really ill
Patient
No test run for the flu. Less than 2 minutes with a technician; not even the Dr. And a $300+ bill!