BetterMed Urgent CareReviews of bettermedcare.com

Doctor rushed through my appointment. I got 5 minutes down the road and he called to tell me I needed to turn around since he overlooked some of my test results.

They were very nice, but didn't feel they knew the situation with my foot. My foot was hurt at work and I feel like it was down played because of workman's comp. A week later went back for the check up. All they did was ask me if I could go back to work. I said yes, which was a mistake. They Just looked at at my foot, that was it, and released me to go back to work even though I told them I was having my foot amputated in 2 weeks. Didn't ask anything about that, just sent me back to work. I would not go there again.

There was no doctor on site. Certain paperwork requiring a signature as having been read could not be produced either on the computer nor physically. You sign yourself in when arriving so not sure of the receptionist’s purpose.

They called me in 15 minutes after my appointment for a “rapid” COVID test. They collected a bunch of irrelevant information before collecting he COVID swab. Then I had to wait for the test to run. If only we had ways to communicate like email, texting, and phone calls. When it was all done, the rapid test took over an hour.

I had a pretty terrible experience at Better Med. I scheduled an antibody test online since I would be traveling soon. Several others at my work had already had COVID so I thought it was possible that I already had it too without knowing. When I arrived a few minutes early, I walked inside, but they told me to go back to the car and wait until someone called me when they were ready. When I got the call, the lady on the phone was very rude. She tried to talk me out of getting the antibody test for over 5 minutes. She explained that it is possibly for the test to come back negative if you had it 90 days before. I kept telling her I didn't care I wanted to the test anyway. After all, I just drive 20 min for this appointment. Then she told me my insurance might not pay for it, even though online it says it takes all major insurance (I have Highmark). She said she "tried" calling but could not reach my insurance. I asked her how much the test would be and she said $180. I said I did not want the test unless my insurance would pay for it so she said I had 10 minutes to reach my insurance before she would cancel my appointment all together. I finally got a hold of my insurance and they said they would pay for it. Then they told me to wait a few minutes before they were ready for me. I was finally able to go inside (now it is 20 min after my appt). The nurse also had poor customer service. She was not friendly and did not explain what was happening. She took my blood and then told me to wait in a room. She didn't say why or how long. After 20 minutes I finally got up and found someone and asked them what was going on, and I said I needed to leave because I was going to be late for work now. This employee was actually very nice and said they could just call me with the results. So why why I was waiting in this room fo 20 min! I do not recommend coming to better med, at least not the one near Recency Square. They should have told me I needed to call my insurance before instead of trying to tell me there. And they should not try to talk you out of the antibody test when you are already sitting in the parking lot. I understand the stress of COVID on health care workers, but it is no excuse to be rude to patients.

wouldnt submit to lab for 2-5day test. asked nurse 3 times. even though the other nurse that helped my ops manage (appt 15 minutes apart) gave the option. Went to CVS directly after.

I have an awful ear infection and i went in the and the lady who was my doctor said she "didnt see anything wrong". my ear is internally swollen and i cant hear out of it and all she said was i dont see anything wrong. Luckily, the place was very clean and comfy looking so they get two stars but up your staff people 😪

I was seen and tested positive for Covid. As I was leaving the doctor told me, "you seem healthy. You should survive!". The next day my wife goes to be tested and they would not see her because she didn't have an appointment and she was following their protocol on the door, which is the same protocol we followed the day before and I was seen. I have always liked bettermed before this and felt we got good care, but this has just put a bad taste in my mouth and I really don't ever care to go to another BetterMed again!