BetterMed Urgent CareReviews of bettermedcare.com

The facility was very clean. And the staff was friendly. However, I was given an antibiotic that I had a severe allergic reaction to and had to go the hospital and stay overnight. A horrid experience. I told the Nurse Practitioner assigned to me that I was allergic to Erythromycin. She prescribed me Azithromycin (Zithromax). The hospital doctor said she should have known not to prescribe any antibiotic in the Mycin family. Be aware of the medicines they prescribe for you. And, they do not put protective paper on their beds which is very uncommon and unsanitary.

Long wait, poor organization that allowed later arrivals to be seen ahead of early arrivals.

Absolutely the worst service I have ever received. I ended up leaving without even being seen. Went to another office and was treated promptly and with respect. If you value your time or want to be treated properly DO NOT GO HERE

I am not quite sure why I keep getting emails to review bettermed urgent care. I've left plenty stating my fair share of details as to why I will not be returning nor will i recommend them to anyone I know. Just be aware that by going to better med, you're not going to get decent medical attention, and you'll be treated terribly by most members of staff.

I took my daughter to the Mechanicsville location with stomach pain. They took her vitals and then told me to take her to the hospital because they didn't have the proper equipment to diagnose her properly. Even though they couldn't exam or treat her they still billed me $175. I called to dispute it but they wouldn't even dismiss the charge or lower it. DON'T GO THERE! They are incompetent and over charging patients!

"One Star" is one star too many, in my experience. It should be noted that all of the positive reviews are one- line descriptions of how "wonderful" Bettermed was, with no details but, EVERY negative review explains in full detail how incompetent they really were. My first experience with Bettermed in Fredericksburg VA. occurred after falling on concrete stairs and puncturing the palm of my hand. There were no other patients when I arrived and after being checked in and explaining to the "nurse" what had happened, showed her the wound and explained that my wrist was swollen. The quack-in-a-box came in ( looking like I had disturbed her nap ) and, after a 10 second glance at the hole in my hand, applied dermabond and a bandaid and sent me on my way -- no x-ray ( remember, I told them I had just fallen down concrete stairs onto a concrete driveway ), no cleaning of the wound and, no examination to make sure there was nothing stuck in my hand. Even after questioning her lack of thoroughness, she insisted that "she could tell" there was nothing to be concerned about. The dermabond didn't hold long enough to get home and I decided that I would not waste another minute ( or dollar ) there. Over the next two weeks, my hand would heal over and then a pus filled blister would form that I would aspirate and treat with peroxide and antibiotic ointment. Finally, a blister formed over the wound that appeared white under the skin but, this time when I aspirated it, I removed a small piece of white plastic from the hole in my hand -- I guess the quack's "x-ray vision" was not so clear through her bleary eyes -- After a few days, my hand finally healed with no further problems. NO THANKS to "Bettermed". Most recently, I had an accident that, I was reasonably sure, had broken my index finger. Against my better judgement, I went to Bettermed in Ashland, VA. Again, they weren't busy when I arrived and I expected that I would be in and out relatively quickly. After I was checked in, I spent 30 minutes in the exam room waiting to see the "doctor" with my entire hand and wrist swollen and in moderate pain. I actually had to ask for something for the pain, at which point I was given two Tylenol. When the quack at this location finally got to me, I repeated my explanation of what had happened and he ordered x-rays of my hand ( why this couldn't have been done by the "nurse" who had been sitting at her desk for the previous 30 minutes, I'm not sure .. ) and the "nurse", who was previously sitting there, took me in to x-ray my hand. Another 15 minutes or so passed and the "doctor" announced that it was just a sprain. No examination of of my hand, no splint, no pain meds, no restrictions. Just instructions to take Tylenol, ice it and keep it elevated. Three days later, in spite of taking OTC meds, keeping it iced and being unable to use my hand at all because of the incessant pain and swelling, I went to the local hospital ER. I did not tell them that I had been to Bettermed but told them that it had happened three days earlier and I had been self-treating with OTC meds and ice with worsening pain and swelling. X-rays were then taken and, guess what the results were? My finger is BROKEN! They splinted it, prescribed pain meds and told me to followup with an orthopedic surgeon ASAP. I am now under the care of that surgeon as of the time of writing this review. The short of it is, I have been to TWO DIFFERENT Bettermed clinics for two urgent care needs that, while not life threatening, did require medical care above "Tylenol and a bandaid" but, that is exactly what I received and, I would sooner seek medical care at Walmart or Sheetz than trust anyone claiming to be a "medical provider" at "Bettermed".

Went there with a simple outer eye infection, was giving inner eye meds, tried meds as directed and infection became worse. Called back to speak with someone for different meds, first was told to come back in for a follow up, paying for another visit of course but 5 minutes later was told to see my eye doctor as there was nothing more that could be done at there office. 175.00 out of pocket still have my outer eye infection.

Long wait. Few patients. No doctors present. Only one PA. No rx. OTC meds recommended totally ineffective.