BetterMed Urgent CareBetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 378 reviews with 1 star · Clear filters
Patient
It takes too long for processing and takes too long to be seen. Not very efficient.
Response from BetterMed Urgent CareApr 1, 2020
Your feedback is very important to us. Thank you for taking the time to write the review. We are sorry to hear about your experience at our [site] location and will pass this along to our management team. If you would like to discuss further, please email us at [email protected]. Thanks again for your comments.
Happy C.
The staff was very nice. My biggest complaint is policy based. I was taken out of work for 3 days due to the flu by the doctor at BetterMed. I asked if there is any chance I could still go to work because I do not get sick days, we have to apply for FMLA approval and I was told No, I have to stay home. I agreed and took the 3 days off. However when I returned to the location to have FMLA papers signed by the doctor, I was told they cannot do fmla papers which left me in a bad spot. My argument is if BetterMed are not allowed to help with FMLA paper then they should not be allowed to keep individuals out of work.
Response from BetterMed Urgent CareMar 17, 2020
We are so sorry you had a negative experience with us. We are always looking for ways to improve and appreciate your feedback. Thank you for bringing this to our attention.
SHARON N.
I f patients are immediately sent to the ER with no care at all given. They shouldn't be charged a fee.
Response from BetterMed Urgent CareMar 17, 2020
Hello Sharon, We are sorry you did not have a positive experience with us. Please e-mail Tina Lester, Director of Billing, at [email protected] or call (804) 377-9111. She will gladly discuss your billing issue with you.
Patient
I was told this was a pediatric urgent care through Novant triage nurses-they tried to weigh my 6 month old on an adult scale. It was also made very clear that they could not do an accurate assessment of my child here. The “dr” was not friendly nor reassuring. I would not return here for my child nor myself.
Response from BetterMed Urgent CareApr 23, 2020
Hi There, We are very sorry that you had a poor experience with us. We take this feedback very seriously and will be sharing your comments to our management team. If you would like to discuss further, please email us at [email protected]. Thank you again for your feedback.
KP
There was not protective cover on patient bed. The wait was long and it did not appear busy. The NP did not do a thorough test. Phenomenal waste of my time. I was later accurately diagnosed and treated
Response from BetterMed Urgent CareApr 1, 2020
Your feedback is very important to us. Thank you for taking the time to write the review. We are sorry to hear about your experience at our [site] location and will pass this along to our management team. If you would like to discuss further, please email us at [email protected]. Thanks again for your comments.
Patient
I did not get better and had to go to my regular physician and spend additional money.😒
Response from BetterMed Urgent CareMar 17, 2020
We are sorry that you had a poor experience with us. We take this feedback very seriously and will be sharing your comments to our management team. We hope you are feeling better.
Eve M.
I felt rush didn’t really received a full examination it was my second visit in 2 weeks. Went to primary care whom prescribed antibiotics and steroids with a cough syrup. I paid to see a doctor but got a nurse do I get a discount from BetterMed for being misdiagnosed
Response from BetterMed Urgent CareApr 1, 2020
Hi, Eve, Your feedback is very important to us. Thank you for taking the time to write the review. We are sorry to hear about your experience at our [site] location and will pass this along to our management team. If you would like to discuss further, please email us at [email protected]. Thanks again for your comments.
Patient
Long wait times with little instruction or updates
Response from BetterMed Urgent CareApr 1, 2020
Thank you for your feedback. We are always striving to improve our experience and will look into this issue.