BetterMed Urgent CareReviews of bettermedcare.com

Was immediately asked to take a Covid-19 test, which I didn't mind, due to having an ear infection. However, after waiting over an hour for what should have been a 20 minute result window, I left without ever being seen about my ears. Prior to me leaving, I approached the nurses station where a group of colleagues were holding conversations. I asked one of the employees if she knew how long it would be before I would be seen, she abruptly responded, "I don't know". Apparently, Coronavirus has taken the compassion and care away from people as well. I will never utilize a BetterMed unless they are the only doctor/practitioner available...in the world.

Dr ignored the fact my leg was starting to swell. Next day was in the hospital with bad cellulitis. Never go to theses quacks again. Told me I had sinus infection

Drs there won't listen to you!! I'm 38. I know my own body. Dr said nothing was wrong with me when clearly I knew I had bronchitis. I had to go to a different urgent care to get help and antibiotics. They told me she was crazy. Every doctor can only say covid anymore. All of this is out of control. My covid test was negative.

The front desk is very bad , where are you finding those rude and careless people.

There are too many urgent care options in town, I would not recommend this one. My strife started as soon as I tried to register for my covid test. Since they don't want you to come in, they ask you to call upon arrival. I called and called and called and finally on the 3rd time, the gal, who had been sitting there the entire time, finally answered. After some back and forth on my insurance, I was finally able to enter. She tells me to walk myself to a specific room. Upon walking down the hall, I pass 2 employees chatting, who clearly see me. But I guess they decided I was someone else's patient as they left me waiting inside the room for over 30 mins and continued chatting about their mothers. Finally someone enters and says "have you been seen yet?" After she realizes I haven't, she handles my care. Upon exit, I am told my visit should be covered, but if not (keep in mind covid TESTS) are supposed to be covered, they will notify me before I am charge (they require you to supply a cc before you can start your visit). Hey guess what... my visit ended up not being covered and I was charged with no forewarning. On top of it, they charged for a wellness visit, which never happened.

The check in process was awful. I was not there for anything Covid 19 related but the front check in clerk treated me like I was. After phone calls to me while sitting in my car, I was finally brought in to an exam room where the medical staff finally agreed it wasn't Covid. I work in healthcare & have been vaccinated.Then I was sent to another exam room only to have an NP come in and listen to breath sounds and state I can't help you here. You need to immediately get to the nearest ER. They need to do CT scan. Entire staff very unprofessional. When you clearly have a medical issue and aren't feeling well do not go to this place. Went down the street to the ER and they were 💯 percent top notch & on the ball. And the downside is they took my payment for doing absolutely NOTHING except raise my BP from scaring & upsetting me so badly.

The NP who saw me for extreme tooth pain was clearly in a hurry to be done with me and didn’t even ask me what level of pain I was in. And despite claiming to see the cracks in the tooth causing me so much pain, she only gave me a numbing liquid. When I told her it wasn’t working and asked her for something else, she said she could do nothing more. Even my dentist was shocked that she didn’t give me pain meds. I understand there are people seeking pain meds when they don’t need them, but it is your employees’ job to be able to tel the difference between people in real pain and addicts. Your NP showed no empathy and 100% burnout. Useless visit and useless NP.

They say they handle workers comp, but they don't. I was willing to go here until the nurse practitioner was rude about it. I won't go back.