BetterMed Urgent CareReviews of bettermedcare.com

I am disappointed with your billing team. I was billed for a service. My insurance company ultimately paid the claim and I’ve requested a refund for more than a month and still I have never received a return call or the refund back to my account. This is not acceptable or legal.

This place is a Joke! I had a Covid test taken at the Chester BetterMed on a Thursday in March. I was told that it would take 3-4 days to get the results and that they would call me. I called several times that next Tuesday, after not hearing from them on Monday. When I finally got someone to answer the phone I was told that it was 3-4 business days because the lab was closed over the weekend...CLOSED during a pandemic? I didn't hear from them on Wednesday. Could not get anyone to answer the phone on several tries Thursday. Finally got to talk to someone and was told that they had misplaced my results. Could not get anyone to answer the phone Friday or Saturday morning. Shortly after I tried to call them Saturday morning I received a call from them with my results, thank God it was negative! It took 9-days to get the results but what infuriates me the most is a facility that is supposed to be there for medical assistance doesn't even answer the phone! Never going back!

Only because "0" stars was not an option; they showed way more concern with obtaining my insurance information than my symptoms or medical needs.

Took covid 19 test in March. Still don’t know test results. I’ve called and emailed many times. No response

Worst experience ever! Will NEVER go there again!

They took money from me when the didn't even see me. I was told it would be reimbursed but it has been three months and no reimbursement. All they keep telling me is that is has been reversed but I have never received a credit back to my account.

The nurse practitioner administered the flu test incorrectly. He only swabbed the tip of my nose and it came up negative. I had never had one administered before so I wasn't aware that he had done it incorrectly. The next day, my health declined so rapidly that I went to my general practitioner for additional help. Another flu test was administered where the swab was inserted deep into my nasal cavity and the results came back positive. BetterMed was extremely expensive and they did nothing to hep me. I was prescribed a cough supplement and an inhaler. I had a chest Xray and flu test. All of those services plus the visit itself resulted in a bill over $400 for zero help. I needed Tamiflu and I needed it within the first few days of the flu to be effective. Overall, I am extremely disappointed in BetterMed and certainly do not have over $400 laying around to be spent on nothing. As my General Practitioner said, she doesn’t trust BetterMed and wanted to perform a second flu test. I am so relieved she did! She encouraged me in the future to call the On-call doctor at her practice so I can receive proper help without exorbitant cost. I no longer trust BetterMed either.

I never received my results after my test was completed, even after calling consecutively and leaving multiple messages.