BetterMed Urgent CareReviews of bettermedcare.com

My wife was tested for COVID19 at bettermedcare on18 Jun 20. Within 1 hour I had to rush my wife to the emergency room were she was immediately placed in an isolation ward. Today is 24 Jun 20 and STILL NO TEST RESULT, my wife is still in isolation barely coherent. If we were waiting on bettermedcare to inform us of the result My wife would certainly have died by now. I've made a dozen calls to bettermedcare explaining that we can't get their portal to work and asked them to at least contact my wife with results (they did not) They won't tell me her results (privacy) but they never gave my wife the option that I be notified. People are fading/dying quickly from this virus so to not foresee the need for patients to have family members access to critical info is ludicrous. I have called Mary Washington hospital and told them of my plight. I will call my insurance company as well and hopefully they will stop do business with these Quacks. Test somewhere else.

Y’all suck, I still haven’t got my results back I have been out of work for 9 days now and counting. I will never use y’all services again.

I was told by Chippenham health group your testing was free and got 350 dollars taken out of my account when I needed to pay rent and get groceries. Thanks.

Waited 2 hours to be seen just to be misdiagnosed.

Spoken with rep and asked about pricing. I feel I was over charged because I have insurance and had to end up paying 175.00 out of pocket. Rep was not honest .

Had the antibody test, left and was immediately called back to redo as something went wrong with sample Test was negative but I don’t trust that even the second test was done accurately.

You did a great kob

Both me and my wife had COVID tests done in early April... you billed insurance with wildly different amounts and charged our credit cards for co-pays even though according to our insurance COVID testing was supposed to be covered at no cost. Talked to insurance company and they claimed BetterMed used the wrong codes but were unable to get a live person on the phone to fix it and left a message... nothing happen. I followed up a few days later again no live person but left a message. The next day I received a call back and the person seemed particularly annoyed by me pointing out they used the wrong codes and asking why they billed insurance for me at 4X what they billed for my wife... they got frustrated and said they would take care of it and... nothing happened. I am now going to dispute the charges with the credit card company as I seem to have exhausted my options of dealing with the company itself.