BetterMed Urgent CareReviews of bettermedcare.com

Took COVID 19 swab test and never sent it in.

The wait was over an hour before seeing a doctor even though I had made a reservation on-line and there weren't any cars in the parking lot or waiting room. I ended up leaving and going to another place.

Due to an employee testing positive for COVID-19, I was required by my employer to go get tested before coming back to work. In the past, when I was legitimately sick, I visited BetterMed to get tested, which was a great visit, quick and easy and wasn’t required to pay anything. When I arrived early for my appointment last week, I was treated like crap over the phone, after calling in to let them know I was there, it seemed no one that called me after that was on the same page. I was required to pay $75 before ever getting the test done, and I was told after the test that I wouldn’t get my results for 5-6 days. Eight days later, I received a call on a Sunday at noon.. letting me know I was negative, after having to provide my date of birth.. just to hear the results? Meanwhile, several of my co-workers went to other locations, and got their results within twenty minutes, and not having to pay anything, when we all have the same insurance company.. felt like I was taken advantage of, treated like crap and put on the back burner for a week. Definitely would not recommend BetterMed. Additionally, it seemed like the employee looking at my insurance info didn’t even know what she was doing. She didn’t even seem aware or not whether she should charge me or not... but did anyways.

I went into Better Med. On Sunday morning 6/28/2020. The staff members here it seemed as though they did not know what they were doing . Most of the test that I have seen they swab deep into your noise. the staff here just swabbed the lower part of my noise and said we will have your results 3 to 5 days .I called on the third day(no results) call 5th day ( no results) called on the 6th day no results. I ask for the staff members name. phone went silent she would not answer. This place is a disgrace and wish I never came here.

I have called billing department and the office, as well as sent out a couple emails within the last month that no one has responded too. I have a bill that was charged on my card on 6/6 and nothing was billed to my insurance even though I was told the office did take my insurance.

Because they share your details sending information to the wrong email address, and continue to send stuff there after the nice person that gets the information tells them they have the wrong email address OOOOPs

Didn't have a Covid test. Charged me $500. Insurance wouldn't pay them.

I was tested six days ago, first appointment of the day. Since then, I have recovered from my symptoms and my results have yet to be given to me. I have called many times since hitting the five day mark and I was told they are backed up. However, an employee at Bettermed said it was strange that I haven’t received my results Since others tested after me received theirs already. I have spoken to five different people at Bettermed and they keep telling me the same thing. If the reason is actually Labcorp, then ok, get on the phone and fast track my results. You would think with what this virus chaos has caused and the emphasis put on it globally, I would receive my results faster than the time it takes to get a loan and buy a house. Meanwhile I continue sitting at home feeling fine burning vacation days. This is great!!!!!!!!