BetterMed Urgent CareReviews of bettermedcare.com

Mixed feelings. There was only one other person in the lobby when I got there. Of course they had no problem quickly taking my insurance info and co-pay, but it was over 20 mins before I was taken to a back room. After that I waited at least another FORTY MINUTES before someone finally saw me. The PA who saw me was nice and apologetic, and I got the impression he was the only person there seeing patients (apparently the other 4 or 5 rooms had people waiting too). He also was aware of the situation and I think working as fast as he could. I think this is probably the management's fault for understaffing, not his. The prescription he gave me was logical given the symptoms. Overall except for the incredibly long wait I have no real complaints, but when you're in pain or extreme discomfort that one complaint is a big one. This is my first visit to a Better Med, but I suggest taking the "urgent" out of the name.

Gave urine sample. Was told they would notify me of results if nothing showed up so I could stop taking antibiotic. No one called. Found results on lab website myself.

It was a rushed visit. I came in for bronchitis, the NP I saw said she would give me a steroid there to take and then prescribed me antibiotics and left the room. She never came back and moved onto the next patient. I left without getting the steroid after waiting forever and no one helping. Probably wouldn’t go back.

I was not impressed by the care I received by the NP. I was misdiagnosed and I feel sent home without a thorough checkup. I went 2 days later to Patient First and was diagnosed with pneumonia.

Got told it was a sprained ankle when really it was a torn ligament in my foot.

It took almost 2 hours for an X-ray while the staff was busy discussing office supplies. Bad customer service.

Great location however under staffed.

Love the facility, doctors and staff. Loathe the billing process. The contact number is a complete waste of time, did not receive a response within the SLA (as promised on the voicemail). Call backs are during work hours and it took weeks to finally get someone on the phone. The caller was rude and unprofessional. Improvement on this front is much needed.