BetterMed Urgent CareReviews of bettermedcare.com

The doctor only prescribed me something didn’t really look at me at all. I think I paid way too much. Will likely never to go here again.

Doctors office visit great. Staff/Nurse/Practitioner outstanding work and service. However, let's talk customer service with the business office. First you can't get seen urgently without a CREDIT CARD. I didn't like it but I went a head and put my credit card on file. BIG MISTAKE. Now I'm still trying to get my CREDIT CARD out of there system. I will go to another care facility next time.

I needed to take a covid-19 PCR test and a serology test to be able to fly back to my country after being stranded for 4months because of the crisis. For this matter, I needed to get the test results 48h before the flight as it was the airline’s regulation. I called Bettermed Urgent care MANY times and I asked how long it took for the tests to get back and was told 3 to 5 days for PCR and 15minutes for serology test EVERYTIME. So I booked PCR on a Friday and booked my flight the following Friday to be able to stay in the given timeframe. When I arrive for my appointment I am told by a lady on the phone that since they have been receiving results sooner (2days), I should cancel my appointment and book another one on Tuesday to be able to stay in the timeframe. So I went ahead and did that. My serology test was booked on Thursday because it takes 15min I figured I can take it a day before my flight. When I arrive for my appointment I am told at the door that the Urgent Care IS OUT OF SEROLOGY TEST KITS ! Also, I didn’t receive my PCR test results in two days like I was told by the receptionist so I missed my flight which was around a thousand dollars. The PCR test was around 200$. I was frustrated beyond words. The matter wasn’t taken seriously. I was very disappointed.

We waited two hours for a scheduled Covid testing appointment in our car. When we asked why there was such a delay, we had a very rude staff member (young thin with blonde hair in a bun and black scrubs) explain their location still sees “urgent” pts too. Interestingly enough, a patient with no appt entered after our arrival and was discharged before we were ever seen. He expressed his disapproval of the rude staff in the parking lot and told us he was there because his knee was injured. That pt should not have taken precedent over an appointment. We have gone to Better Med for years. We no longer will recommend Better Med. The day before my appt, my son sat in the parking lot for 1.5 hrs for his scheduled appt. This made us realize this wasn’t a single event, but how that location is being managed. When I began to share my experience w friends, I heard similar stories. I called the main location to verbalize my concerns and was never called back. Truly disappointing and no way to run a business.

I feel as if I was given a minimal examination and minimal treatment. I almost ended up in the hospital 3 days later because my issue was not treated properly. I will not be back unfortunately.

When I came in for my COVID-19 testing - the DR looked down my throat and said Strep throat was highly unlikely. I saw my PCP a few days later after being so sick - I tested positive for strep throat.

I had to return a week later for symptoms that I knew would develop due to medication I was prescribed. I got there and after checking in. I sat in an exam room for an hour just to perform a 5 minute self swab test. And its been days and I have not seen or been contacted about any lab results.

Charged me a co-pay (more than what my co-pay is) and my insurance said they should not have charged any co-pay. Took longer for results than was advised and did not load the results into the patient portal. Will not go to this Urgent Care again.