BetterMed Urgent CareReviews of bettermedcare.com

I requested and expected my Covid19 PCR test results to be sent to me via mail. After 12 days i have not received anything. Very disappointed with the follow up service offered.

Upon visiting, instructions are given to email a valid Driver's License and insurance cards (front and back) in which I complied. Although the staff was friendly, I was still asked to complete the entire check-in process even though I informed the staff that I had followed the pre-registration instructions. Thus, this process seemed unnecessary in which there was ongoing difficulty completing the task. During the examination visit, the PA was very dismissive. After being informed of my Covid-19 results (negative), the PA did not wish to examine me thoroughly. He didn't check my nose (although I was suffering with sinus pressure and severe head pain). I was just told it's viral and was discharged. My husband called the office the next day to ask if anything could be done (RX call in, etc.), and because I have a high deductible I tried to avoid another office visit. However, I was told, "No," and if I decided to return than I would incur another payment. After being treated less than human, I chose another establishment. Needless to say, I was diagnosed with meningitis the next day after being seen at Patient First. I was examined thoroughly and sent to the ER. The MD was patient in which she displayed due diligence in actually caring for her patients and completing a through examination. Maybe the PA at Better Med would benefit from sensitivity training. Maybe because I was of a different hue, I was treated differently.

I ended up having to go to my GP the next day due to an incorrect diagnosis that caused my swelling to increase. I feel like I wasted a $50 copay.

The receptionist is rude.

I liked the PA a lot and I believe the plan of care was reasonable but I very obviously had a urinary tract infection. The urinalysis was indicative and I fully expected them to sent the urine out for culture and they did NOT. I’m not sure who’s fault but 4 days later when the Macrobid didn’t seem to be working and I called for results they told me what happened. I foolishly went back in to get a urine culture done knowing fully that it would be inconclusive because of antibiotics on board. New antibiotic given to me but I continued with urinary issues and finally I saw a urologist 2 weeks later and had an infection. 3 weeks of undiagnosed UTI and discomfort. Everyone should be very careful to follow all orders to help a patient. The ball was dropped in my case and caused a great deal of stress and discomfort.

Waited 2 hours and never saw a doctor. I will NEVER come back here.

Visited BetterMed twice due to an illness over a two week period. It seemed like all they wanted to do was Covid test me. My second visit lasted less than 5 minutes in office. Turns out I had Lyme which my primary care correctly diagnosed. Very disappointed in the care I received.

Do not use this urgent care. We were seen in March. Never, got test results, no meds and my wife was diagnosed the next day with pneumonia and hospitalized. I spoke with the CEO and because of poor care rendered I would owe nothing. I was fine. Today they drafted 306.00 dollars. Their physicians are bad bottom of the barrel physicians. My wife almost died and they lied to my face about the bill. This is not a good company.