BetterMed Urgent CareReviews of bettermedcare.com

Service is way too slow, it's like they stick you in a room and forget about you

According to my primary care physician, one of BetterMed's diagnoses was incorrect, and one prescription should not have been given to me.

Over all my experience has been great. I received several prescriptions. For Bronchitis The second time going there. The cough medicine for night time. CVS informed me and called them that they could not get. So I called BetterMed the next morning. They gave me a written prescription for the exact same thing CVS informed them they could not get. Another sleepless night. I called again the next morning. To inform them that I cannot get the cough medicine. I said that I could take codeine if that was their concern. I was told that whoever that was on duty. "I don't write prescriptions for codeine". I thought wow. You guys are making me feel like I am asking for something wrong. I understand all the misuse of codeine. But really? He told me to take over the counter medicine . Hmm have been doing that for 3 weeks.

The front desk was very helpful, attentive, and quick. I was in a patient room within minutes of arriving after all paperwork was completed, which I loved! Once I got into the room, the nurse took my vitals and made note of my issues which brought me in. Once the doctor arrived he listened and tried to figure out the problem, without logging any of my symptoms or issues down, he didn’t even have a reference from the nurse as to what brought me in. The whole team took their time with me, listened to my symptoms, but ultimately I didn’t feel that I was heard and that they wanted to help me. I was frustrated and scared and would have appreciated someone to better help me with my issue at hand, rather than just push me through the system and check the boxes, which is what the process felt like to me. I left with no answers, no help, and wishing that I would have gone somewhere else. I would recommend for any standard cold and flu care, or even for mild infections, but anything remotely complicated or out the “every-day” sickness should be seen and handled at another facility that cares to go beyond the checklist for patient care.

Quick sign-in process and wait for doctor was minimal. However, I felt the doctor's assessment was alarmist (e.g., recommended going to ER for additional testing). I ended up leaving the Urgent Care and seeing another doctor who quickly resolved the issue without any need for additional (unnecessary and costly) testing.

PA took less thy5 minutes with me. Rushed and didn’t give time.

Not diagnosed right. Next day when my regular doctor opened I was able to get an appointment. Needed medrol dose pack. Not antibiotics as better med said.

My first visit, they took more money for my co-pay then they should have . He astronomical amount that they build my insurance was ridiculous. No one weighed me no one put hands on. Visit lasted five minutes for $526.