BetterMed Urgent CareReviews of bettermedcare.com

I already completed a review but the reason for 3 stars, is because of the way i was treated by the radiology employee. See other review for details.

I had to wait a while despite the waiting room being empty. After I explained my symptoms the only test they did was strep. My symptoms got worse after my visit and I think I may have had a sinus infection that they didn't catch or treat.

Service not bad, but price is to high for just a simple check.

I was told I didn't have bronchitis. I went to my primary care 3 days later and was told I have bronchitis and was given a breathing treatment and different meds.

I don't like that you hold my Credit card info and charge it after a quick email of any hidden costs. I my not have the money in that account at that time. Also I feel like there were some unnecessary tests run and still no answer as to what was wrong with me in the first place.

I have used BetterMed for myself many times and it has always been great. Today, my 7 month old had symptoms of an ear infection. Instead of dragging him down to VCU and his primary care, I was gonna just let BetterMed staff see him. I rushed out of the door with my son and drove 30 mins away to BetterMed. In the hustle and bustle of trying to get there with my extremely upset kid I left my wallet in my house. I didn’t realize it until I was sitting in the waiting room. I thought to myself that it wouldn’t be an issue, they have all of my information from my recent visits, one being less than 1 month ago, drivers license, insurance, and payment method. I waited about 10 mins to only find out that I had to have a physical license with me to have my son seen. I explained that my information should be in the system and the receptionist explained it didn’t work. She was very sweet and the reason I give my review 3 stars. I work in health care and I understand policy but I also know that life happens. I asked if I could register my son and have him seen while my husband brought his information to use for my sons record. I was told no. I asked if I could email a picture of if, I was told no. The receptionist next to the one helping me over heard and poked her head around explaining that there was nothing they could do. I shook my head, gathered my stuff and left. I was so upset that I could do something so silly and my poor boy was so mad because he needed help that I couldn’t give him. I looked up another urgent care and called and they gladly accepted to see my son knowing I didn’t have my license and worked with me because it was in the best interest of the patient. I hope this review helps change policy and helps accommodate life.

This is the first time I cannot give 5 stars. We waited 3 hours total. I can understand if there were a lot of patients there but there were not.

Thankfully, the physicians assistant ignored the X-ray technician's conclusions because the technician was wrong. My son's injury was a break not a sprain.