BetterMed Urgent CareReviews of bettermedcare.com

I had a bronchial and sinus infection in January 2020 and needed anti-biotics and thought I'd try BetterMed in Matthews, NC. The pricing levels were not clear and I was seen by a PA briefly who agreed I needed anti-biotics, but then offered me tests that they admitted would not change the treatment plan in any way. When I asked why I would do the tests, I was told that I had paid for a full package. When asked to explain the package concept, I was told that their billing model included a lot of extras packaged into the exam. I left assuming I would be billed for a reasonable price. My insurance paid $143. And I was billed another $225.67 in addition. A typical urgent care visit in the US is $100-170/visit and BetterMed charges $369. I called the office and the billing person told me I'd need to speak to the Practice manager. I've not received a call back from the practice manager and tried to call again, but that person's mailbox is not taking messages. The quality of care was poor and the sales package/billing model reminded me of a used car dealership. Rather then have this go to collections, I will pay the bill. But I will not set foot in a BetterMed again and will discourage anyone I know from visiting one.

I'm 60 and walked in with chest pain. They told me due to my age I needed to drive to the nearest ER! Didn't even run an egg to see if I was in the midst of a heart attack, or let me see a doctor. Unbelievable. I would have thought they would attract make sure I wasn't in immediate danger.

Nothing but a glorifed doctors office

I had a telephone consultation for a covid test sent by my work, after having the telephone consultation she put me on schedule for the same day at 10:15 and told me that when I arrived I would call from the parking lot to let them know that I arrived, I did it and nobody answered, I tried 4 times and nothing, I tried for 15 minutes and they did not answer the phone, I decided to enter and there was no one at the front desk until after 3 minutes a girl appears and took my name and told me That he was going to call me in 2 minutes to go to the car, I waited for 40 minutes and they did not call me, I decided to call and the girl told me that I was not on the schedule, I went inside and they attended to me after waiting an hour. Then they told me that they would call me in 15 minutes for the results and they never called me, I called them after two hours for the results.

I have always loved BetterMed, great experiences. This time the doc would not prescribe me an antibiotic for my sinus issues that I get regularly, as in my records. She said call back over the weekend if it doesn't get better, and its just a cold. I called right before the wknd in hopes to get the prescription bc I was going out of town. She said oh thats not a good idea for you to travel while sick. .... If its just a cold, what is the big deal? I called again two days after the wknd ended, asked could they please call in a prescription, they said OK. I went by almost 24 hours later to the pharmacy, they had nothing called in from Better Med. A week later I am still sick, sicker and no meds.

The front office staff was friendly and appointment sign in was easy and efficient however the consulting "physician" was not pleased when I expressed frustration for coming in two times for the same issue within two weeks. She offered to let me speak to her manager or answer any questions, this was not a positive experience. Having a mother as a nurse practitioner I was hoping for a tolerable bedside manner.

Covid test on a Friday. Diagnosis of respiratory infection. Said meds were going to pharmacy. After three days and multiple calls finally had to go and get prescriptions in person. Note to clear me from work was written for no days of recovery!

I was told that my insurance covered everything and there would be no charge, but they still needed to take my credit card information. Then they go and charge up my card with mysterious expenses.