BetterMed Urgent CareReviews of bettermedcare.com

Waited a very long time to be seen. When I asked how much longer it would be, I was told there was only one provider that day so they were backed up. When I finally did see someone, a nurse practitioner I believe it was, she explained well and answered my questions directly & thoroughly. I probably spent about 15 minutes actually speaking with someone yet the bill submitted to insurance specified the time for the visit as "up to 45 minutes". That was more like the wait time than the time actually spent with me.

Service was good. Information was a bit lacking. Had to give my info more than once. Billed my insurance company incorrectly so I had to pay for about half of the cost.

I would have given them 5 stars , however I sent 2 e-mails regarding questions on billing and have received no response in 2 months and counting. My initial experience with BetterMed was exceptional , the follow up ...just the opposite.

It took 8 days for my lab results (negative COVID test) to be phoned to me, and 10 days before the results made it to my BetterMed patient portal. Everything else went smoothly. This was at the Regency/Parham Road Richmond location, which is NOT EVEN LISTED in the location dropdown search.

Apologizing for sending us to the ER falls short of the $2000+ it cost us with zero return. They did nothing of value and sent us home. 2 weeks later we've got bills from 4 different entities associated with that one visit. By contrast I've been very happy with the treatment AT BetterMed and would recommend them to anyone with a medical need.

The care giver seemed angry I came in the second time for help.

Better guidance and information

The person who swabbed me for covid testing messed up my sinus cavity. My nose still doesn't blow right. Testing was so very painful and I felt a pop when he angled the swab to the right and left in my sinus. I had a nose bleed for a while after. I have only been to the drive through covid testing, so I can't speak to their urgent care. They did respond quickly through the digital chart.