BetterMed Urgent CareReviews of bettermedcare.com

They got me in and out quickly. My complaint is that the person I spoke with to get my urine culture results would not even tell me what kind of bacteria was found in my urine. As a patient and a nurse, I know that I am entitled to know what is in my medical record and was denied that information. They also would not prescribe any pain medication for me even after my calling and reporting severe pain from a confirmed uti. I did not receive good customer service or follow up support after my initial visit. Very disappointed.

The receptionist was very nice. The CNA (nurse assistant) was rude, and seemed not to care. Sorry can't remember male Dr. name he was cold as well. I went in with injured ankle left with a ace bandage.. I went to different dr and now have brace and PT every week I won't be returning there Ever!!

I’ve always received great service here and I did this time until the PA came in. Very abrupt. Not a good look for Better Med.

Call and spoke with a nurse yesterday she was very rude and unprofessional told me I have no say in what my husband needed we left there and took him to his family dr she took him out of work for 6 weeks and ordered a chest X-ray

The staff are usually friendly and helpful and I had had good experiences the first few times I had been here, but recently the wait times have been very long. Also, I was informed by billing staff that after hours fees would incur for any office visit after 6. When I work and can't make it in until six this is very frustrating to learn that I will expect this if I need to come in after this point.

I arrived nearly 45 minutes early for my COVID test and remained in my vehicle as requested. I called the number that was sent to me to call when I arrived. No one picked the number up the first 3 times I called. Finally when someone did, I was told "I'd get a call right back. Then after 30 minutes after my scheduled time I went inside (signs on doors say not to enter). I was told that someone would be calling me shortly. After another 20 minutes I got the call. I gave my info and went inside to an exam room for the test. I waited about another 20 minutes inside. Staff once inside was very polite, but I was extremely frustrated after waiting over an hour past my appointment to get seen.

Took my child there for a bug bite that looked infected. NP said it was just an allergic reaction. Got way worse overnight so I took her to her regular doc... cellulitis. Previous experiences were ok but this one not so much. I don't have a medical degree.... but I could tell when we left that I would be taking her back to her normal doctor.

Over the course of Labor Day, your voice mail system did not accept messages in any of its voice mail boxes. Apparently they were full. You could not be reached on the general number, the covids results, nor the practice manager. Also, we had submitted drivers license and insurance information ahead of time, as requested. On the day of the test the receptionist could not find this. It took 6 days to get the result, which was too late for our purpose. In contrast to your office procedures, the technician who took the swab and the clinical person were very good.