Stephanie T.
Fantastic Support
Better Impact is a great product with fantastic support.

Better Impact is revolutionizing volunteer management with its intuitive, comprehensive software solutions. Trusted by organizations worldwide, Better Impact offers powerful tools for managing volunteers, members, donors, and clients with ease and efficiency. Whether you're a non-profit, government agency, or community group, Better Impact helps streamline your operations, enhance volunteer engagement, and maximize your impact.
Better Impact (betterimpact.com) has 407 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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IT & Communication · Chicago, Illinois
Excellent

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Excellent
407 approved reviews, newest moderated first
Stephanie T.
Better Impact is a great product with fantastic support.
Dustin S.
I love this software. It makes managing volunteer programs extremely easy and it is very reasonably priced. Thank you.
Tracey O.
I can't rate Better Impact highly enough. The system offers complete management of the volunteer life cycle, from advertising, through recruitment and on-boarding, induction, ongoing training, communication, rostering, recognition and exit. I love that the system is completely tailorable to each organisation so it supports our processes and collects the information we need. One of the highlights of Better Impact is that they are always reinvesting in the product and updating features recommended by users of the system. Making it more intuitive, easy to use and comprehensive has made the system even more appealing to my team and I. But above all else, I appreciate the 5 start customer service offered by Better Impact. They have staff across the globe who answer queries in a timely manner pretty much 24/7. They will not only come to the office to train our team and/or volunteers, they will provide training over the phone, logging into the computer and allowing you to watch the process as they go through it with you. And they invest back into the volunteer engagement sector by facilitating user groups, online and in-person conferences. They truly are an incredible part of the sector who support the elevation of best practice through great products and professional development. Thanks team. You're the best!
Jill Ignaszewski- Development and Volunteer M.
Better Impact makes running our non-profit so much more efficient and simple. Our volunteers frequently compliment the ease of using this site to self manage their schedule for volunteering with our agency. Such a great program!
Candy
Easy to use and understand. Anytime I have a question it's answered very quickly. Much appreciated as my predecessor only gave me a printout on how to use this software.
C J.
The system is complex, dated and frustrating to use. I've unfortunately not had the same customer service experience as others. We will no longer be using BI.
Response from Better ImpactMar 10, 2020
Hi C. - I am sorry that the software did not meet your needs. Some software is better suited for different environments and it's unfortunate that our software and your event were not a good fit. I am the CEO of Better Impact so what concerns me more is that you feel that you did not receive the level of custom service that others have mentioned in their reviews. If you have the time and the desire, I would appreciate having a phone call together so that I can look into whatever went wrong on our end. Please feel free to email me directly at [email protected]
Austin S.
This is a great product
Paul G.
Thanks to the BI team Hi all, please pass on my thanks to the BI team, especially Andy, Dahlia and other who have been answering my questions. Today we held a training event for 125 people, marked their attendance in one hit with the mobile clock, and they collectively filled all 126 shifts in just two minutes on their mobile phones. Thanks for all your support as I got ready for today. Fingers crossed but I think it has all worked as planned. Cheers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!👍