honesty
False extra invoice from Better Health
False invoice for customs received. When in Sweden we understood that this invoice was false and we requested the money back. We received several threats to pay for this extra invoice from Better Health and we were forced to pay the additional invoice regarding "customs" to get our package. We always for US orders only pay for customs to Postnord in Sweden. We have had many similar orders in the US during many years and never before paid extra for customs to UPS. We shall never pay twice for customs to Sweden. We have asked Better Health for a verification of the payment for customs to the Swedish state. The payment has been stayed within Better Health. No answer. We wait for a serious reply from Better Health, So far the replies have been very ignorant and wrong. We consider Nathalie not enough competent. Now we do not receive any reply from Better Health. No verification regarding payment to the Swedish state. We have contacted US border control after advice from the Federal Department FDACS and expect action from them. Better Health has been silent We ask Trustpilot to contact Better Health about this simple thing of double payment of customs to Sweden We have also get a contact with the US government. They have obviously approved that we have to pay double import fees without giving us a proof of the extra import fees to Better Health. Terrible. Regarding health we also have the patient law (patient lagen) which says that the medical treatment must be set in the first place before anything else like the company short term greed. It is soon time to repeat the order. We will now of course use another reliable company. Any other advice? Avoid Better Health completely. We will. A most terrible company.