Quest Analytics BetterDoctor®Reviews of betterdoctor.com

Response from Quest Analytics BetterDoctor®Oct 28, 2025

Hello Marvin, BetterDoctor® is a division of Quest Analytics® and we are dedicated to providing reliable provider network and provider verification services. Our extensive client list includes over 425 national and regional health plans, including Aetna Better Health. Healthcare regulations for provider directories mandate provider verification of directory data every 90 days. We reach out to healthcare practitioners like you on behalf of Aetna Better Health to help them and you stay compliant with federal and state requirements. Verifying your information in our online portal will remove you from receiving any further communications for that 90-day cycle. If you are having trouble accessing our online portal, please contact our support team who will be able to assist you. You can email them at [email protected] or call 1-844-668-2543 from 8 AM – 5 PM CT. If you have additional questions about BetterDoctor, please visit our FAQ page: https://questanalytics.com/how-we-help/betterdoctor/betterdoctor-faq/ For more information about who we are and how we help, please visit our website: https://questanalytics.com/how-we-help/betterdoctor/ Sincerely, BetterDoctor Support Team

Response from Quest Analytics BetterDoctor®Oct 28, 2025

Hello Norma, BetterDoctor® is a division of Quest Analytics®, and we are dedicated to providing reliable provider network and provider verification services. Our extensive client list includes over 425 national and regional health plans, as well as partnerships with the Centers for Medicare & Medicaid Services (CMS) and various state regulatory bodies. The goal is to improve the flow and quality of accurate provider data, so members can quickly get the care they need when they need it. Healthcare regulations for provider directories mandate provider verification of directory data every 90 days. We reach out to healthcare providers like you on behalf of health plans to help them and you stay compliant with federal and state requirements. All of our call agents speak English. Verifying your information over the phone will remove you from receiving any further phone calls for that 90-day cycle. If you have additional questions about BetterDoctor, please visit our FAQ page: https://questanalytics.com/how-we-help/betterdoctor/betterdoctor-faq/ For more information about who we are and how we help, please visit our website: https://questanalytics.com/how-we-help/betterdoctor/ Sincerely, BetterDoctor Support Team

Response from Quest Analytics BetterDoctor®Oct 28, 2025

Hello T. Cole, BetterDoctor® is a division of Quest Analytics®, and we are dedicated to providing reliable provider network and provider verification services. Our extensive client list includes over 425 national and regional health plans, including PacificSource. They shared information regarding their partnership with us on their website. You can review that here: https://pacificsource.com/article/pacificsource-teams-data-validation-experts-betterdoctor-updated-may-19-2022 Healthcare regulations for provider directories mandate provider verification of directory data every 90 days. We reach out to healthcare providers like you on behalf of PacificSource to help them and you stay compliant with federal and state requirements. Regarding the address you mentioned - we use the UPS store in San Francisco specifically to manage returned mail from our outreach efforts. BetterDoctor was originally founded in San Francisco, which is why that location was selected for logistical convenience. This is a common practice for businesses that need a secure and centralized way to receive undeliverable mail. That said, we are actively reviewing this process and exploring different options for returned mail handling. Our current business operations are based in Overland Park, Kansas, and we are committed to transparency and trust in all our communications. If you have additional questions about BetterDoctor, please visit our FAQ page: https://questanalytics.com/how-we-help/betterdoctor/betterdoctor-faq/ For more information about who we are and how we help, please visit our website: https://questanalytics.com/how-we-help/betterdoctor/ Sincerely, BetterDoctor Support Team