Quest Analytics BetterDoctor®Reviews of betterdoctor.com

Response from Quest Analytics BetterDoctor®Sep 15, 2017

Hi Zena, Thanks for sharing your concerns. We really appreciate feedback from providers and practice managers. We take feedback and reactions very seriously. I’m so sorry to hear that you’ve had a difficult time validating your information with BetterDoctor for Humana’s public provider directory. I’m also very sorry to hear that you contacted the Humana/ChoiceCare Network Provider Relations number that we provided you and was mistakenly told that BetterDoctor is not working on behalf of Humana to make provider directory updates. I wanted to respond to your concerns to provide more information about BetterDoctor to guarantee that we are authorized to reach out to providers that are in contract with Humana. BetterDoctor is formally partnered with Humana and legally contracted to conduct outreach to providers nationwide to request provider directory updates. BetterDoctor is responsible for gathering updated provider directory information about healthcare providers and their practices that will be used on Humana’s provider directory. Accurate provider data is critical to the site’s operability because consumers are able to search by provider for a health plan that fits their needs. I’d like to also address your note about updating your Humana information through CAQH. Many providers are familiar with CAQH's online updates and use them to update credentialing information with Humana. It's important to understand the difference between credentialing and provider directory information. One is intended for plans, the latter, for patients. You will need to make an update with CAQH so Humana can receive your practice’s credentialing updates. In addition, you will also need to update through BetterDoctor for Humana to receive your practice’s provider directory updates. I’m sure this is a lot of work for you, however it’s important to ensure the correct data reaches the right department. Please let us know if you’d like a member of Humana to contact you directly to clarify any confusion on this matter. You can email me directly at [email protected] with the best contact number or email where someone from Humana can reach you. If there are any additional questions or concerns regarding this matter, please don’t hesitate to contact us at 646-891-9195. All the best, The BetterDoctor Team

Response from Quest Analytics BetterDoctor®Aug 23, 2017

Hi Jane, Thank you for airing your concerns. We really value feedback from providers and practice managers and take your reactions seriously. I’m sad to hear that our outreach seemed like a scan and that someone at Washington Healthplanfinder mistakenly told you we are not working together legitimately. I wanted to reach out and give you more information about us and reassure you our work is official. BetterDoctor is formally partnered with Washington Healthplanfinder and legally contracted to conduct outreach to providers across the state of Washington to request provider directory updates. BetterDoctor is responsible for gathering updated information about more than 60,000 healthcare providers and their practices that will be used in the state exchange’s website during open enrollment 2017-2018. Accurate provider data is critical to the site’s operability because consumers are able to search by provider for a health plan that fits their needs. When BetterDoctor outreaches practices, they request information that populates the exchange site. Outreach is conducted by phone, fax, email and postal mailing. The BetterDoctor team understands how frustrating it is for providers to get multiple calls, faxes, and emails, which is why we work to reduce the administrative burden by sending periodic reminders to update practice information in an online form. All these efforts are done to benefit all parties involved—including providers themselves and consumers who use provider directories to look for care. Publicly, the BetterDoctor team is working to reduce provider confusion by more strongly defining our partnership with Washington Healthplanfinder through clear communication on their website and ours that the outreach is ongoing and legitimate. Some stories have been published to reduce confusion and frustration among the provider community. Please let us know if you’d like a member of the Washington Healthplanfinder to contact you directly to clarify any confusion on this matter. You can email me directly at [email protected] with the best contact number or email where someone from Washington Healthplanfinder can reach you. If there are any additional questions or concerns regarding this matter, please don’t hesitate to contact us at 646-891-9195. All the best, The BetterDoctor Team *Official Partnership link: https://www.wahbexchange.org/partners/healthcare-providers/ News Stories: https://www.geekwire.com/2017/betterdoctor-partners-washington-state-bring-tech-solutions-healthcare-exchange/ https://betterdoctor.com/doctors/washington-healthplanfinder/