Star K.
Great Product
Product is of quality build. Customer service is also top notch lead time definitely is subjective.
Response from Better Bidders Inc.Jul 1, 2024
Hi Katie - I will agree that time lines 'can be' subjective at times. There are many moving parts here and I need to make decisions on production and shipping that ensures I get orders to my customers timely, and sometimes an event that is months off will have a slightly longer production schedule. Especially if the production load is very heavy during a short span of time. As a one-man shop this is a challenge, I will admit. BUT, as we roll out our new custom website in Fall 2024 we will be offering the ability for our customers to determine both the production schedule and the actual shipping method they would like, with day-specific delivery. If your event is beyond a month away we will likely be offering you a discount, in exchange for you being more flexible in when you receive your paddles. Similarly, if someone needs (or wants) their paddles sooner, they can still choose their production schedule, any potential rush charge level, and their shipping method. So the customer will drive our schedule a bit more going forward, and will bring more transparency for us as to a given customer's timing concerns. At least that is our hope right now. But the bottom line is that we get your paddles to you when we say we will, and if we are running behind, we'll pick up any shipping costs to ensure that still happens.


