Better Bidders Inc.Reviews of betterbidders.com

Response from Better Bidders Inc.Jul 14, 2016

Erin - Looking back through our correspondence I can indeed see that we simply didn't respond in a timely fashion. The order was for 3 fill-in paddles for their existing set previously purchased. Having happy customers really IS a top priority for us, so I appreciate your feedback! John

Response from Better Bidders Inc.Jul 14, 2016

Meredith - As a long-time repeat customer I'm sorry we dropped the ball here. Ordered at the end of February 2015 for an event at the end of April, it should not have been on the back burner for as long as it was. Given that our busiest time of the year is February-April, we continually re-prioritize our production schedules to accommodate all customers' in-hand "need" dates. As much as I'd like to turn all orders around in 2 weeks, the reality is that the times do vary depending on what is in the production que. A (much needed) family vacation and having run out of our custom-made plastic certainly made the turnaround here totally unacceptable, I agree. I'll continue to work to be better, I promise. Thank you for your continued business over the years! John

Response from Better Bidders Inc.Apr 24, 2014

Ouch. Well the partial truth hurts. Initial reply with this repeat customer did take days. And once we did reply with estimate figures via email, our emails were blocked by their mail servers as undeliverable which burned up another 2 days until we realized that. So not a great chain of communication for sure. There are times during the year when we are just flooded with customer requests and it can be overwhelming on our end. So we very much appreciate you patience and your business. We'll continue to strive to be better!