Simon C.
Basically a SCAM…
I had an extremely disappointing experience with Better2Know. Taking my payment of 1,750 PLN was quick and easy, but when a serious problem arose, getting any help was practically impossible. I never received the SMS containing the appointment details that they claim was sent. When I realized I could not access the information I needed, I repeatedly tried to contact their customer service before the appointment. Despite advertising support, nobody answered my calls and I was left waiting without assistance. As a result, I was unable to attend the appointment. I explained the situation and requested a refund, providing the reasons why I could not access the appointment details. Instead of acknowledging the communication failure and lack of support, Better2Know simply relied on their “non-refundable” policy and refused to take any responsibility. The impression I was left with is that they have no problem taking your money, but when something goes wrong and a customer genuinely needs help, they are unwilling to find a fair solution. Customer service appears to disappear when you need it most. I would strongly advise anyone considering using Better2Know to think carefully before paying in advance. If everything goes perfectly, you may be fine. But if you encounter a problem, don’t expect flexibility, understanding, or a refund—even when the circumstances are beyond your control. Very disappointing experience.
Response from Better2KnowJun 11, 2026
Dear Simon, Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience, and we understand how frustrating it must have been to feel unsure about your appointment details. We have reviewed your booking and can confirm that the appointment was booked online by you, with the date, time, and clinic location selected during the booking process. The confirmation details were sent to the mobile number provided at the time of booking, and the patient area was accessed with these details. We can also confirm that when you contacted our team by email regarding the address information, we responded on the same day to assist you. We also advised that if you had any difficulty locating the address details or clinic map within your patient profile, we would be happy to help you further. We appreciate that having clear information before an appointment is important, and we’re always here to support our patients wherever we can. As the appointment was reserved specifically for you and the required information was provided using the contact details entered during booking, sadly, our standard cancellation policy applies to missed appointments. Thank you again for your feedback. We value your comments and will continue to look for ways to make the booking and support experience as clear and straightforward as possible for all our patients. Kind Regards Better2Know