Better2KnowReviews of better2know.com

This is a fast and efficient service. Very friendly staff. I'd definitely recommend!

utterly fantastic. This is the second time we have used your Covid service, the first when we went to Malta last December and the second this time going to Guyana. On both occasions we were travelling on Sundays which other Covid test options were not able to deal with but you at Better2know are open every day which makes it far easier. I have phoned your offices 5 or 6 times and on every occasion the call was answered straight away, your staff on the phones were fantastic and have been kind enough to actually phone me back to give further information. You have made the worrying aspect of getting the Covid Test on time really easy and smooth, as a traveller its very easy to get very worried about the tests as any failure in the Testing System means you lose your chance to travel. I spoke to Lyle, Louise and Richard and all were so helpful and kind...and patient. I am so pleased to have used your service, you truly are stars. Many many thanks for making our lives so easy with the Covid tests. Youre running a great business, i have very seldom sent in this type of written thanks to any business but yours truly deserves it. Thank you again. Matthew Squire. Please feel free to use this if you wish on your site to let others know.

Good site to check your covid antibodies when travelling. Easy site to use and very helpful customer service by email. (Louise)

Great service. Thank you.

I paid for a 'standard' 48 hour PCR pre travel screening service. The result took 5 days. Despite several phone calls and emails they refused to expedite the service, apologise or refund their fee, just the usual "due to circumstances beyond our control" blah, blah. I was fortunate enough to obtain a last minute test from a genuine provider at considerable extra cost otherwise my travel plans would have had to be cancelled together with the substantial loss of earnings etc; that would have entailed.

Asked trustpilot to remove a perfectly valid review of my own genuine experience, tried to accuse me of incorrectly submitting my tests, when the delays were solely on their side. I guess they try to do this with all 1 star reviews to mask their true performance.

Best customer service EVER Staff available 24/7 on the phone to help

Had a great experience with Louise Wright and Better2Know --- They phoned me to confirm a location closer to where I live and I truly have nothing to complain about. Great service and a pleasant experience.