Better2KnowReviews of better2know.com

Very kind and helpful, also positive response on time

This company is terrible. The customer service is awful, they have no clue of what they are doing. They let you buy a test with an attractive price, thinking you can do the test yourself at home, then ask you to pay more than double for a nurse blood collection. I purchased a blood test for £79 for a health check. The test was in the "home test" section so I expected something I could do myself. The kit I received was for a nurse to collect my blood. As indicated on the document that came with it, I called Better2Know to arrange for a sample collection at their local clinic. They are asking for £115 to collect my blood. Never using them again. Competition far better and highly rated.

They cancelled my appointment last minute and still charged me for it in-full. Scam stay away.

Overcharge massively for services that you can buy in the post for £10 and do at home. What a joke.

Don't give your card details over the phone - stolen. Asked for my card details over the phone, my card was subsequently compromised with rogue purchases made. Fraud.

Results took two weeks, and paid over 400 euro. Results would have been faster in a hospital and free. Stay away

I booked in for a specific screen that covered 6 tests, when I was booking on their website it showed the package and what it tests it covers. After making the booking at a local clinic the tests changed and didn’t cover what I originally intended. I found that they do not send the samples to their own laboratory and you’re basically paying a premium to book through them at whatever clinic you choose. I contacted their helpline and emailed them, having to wait a long time for a reply due to being in Australia and apparently they operate in the UK. I received a reply which they called me by a different name and said that this was what I booked and basically would have to pay another hefty price to carry out the test at another clinic. They are just a money grabbing 3rd party without any care for customer service

Scammers. I paid for the full panel, waited for 2 weeks to get my results and when it came they said the result was ‘inconclusive’ and I needed to test again and PAY for the second test.