Guoqing S.
Alisa was very responsive to address…
Alisa was very responsive to address the questions we have for the purchase. Thanks you.

About Bestvibe👋 Welcome to Bestvibe — where Better Products, Smarter Solutions, Trusted Service meet your intimate journey.We believe intimate experiences should never feel cheap, shameful, or rushed. Everyone deserves safer exploration, genuine pleasure, more comfortable connections, and service you can count on. That’s why Bestvibe was created: to redefine the adult wellness experience with higher-quality products, user-first solutions, and thoughtful, respectful support.As a "value innovator" in the adult wellness industry, we stand against low-quality knockoffs, overpriced markups, and intrusive marketing. Instead, we’re committed to better quality at the same price, better value for the same quality, and a complete, stress-free shopping experience. In our 15 years of service, we’ve earned the trust of over 1,609,289 users across mature markets including the US, UK, Germany, France, the Netherlands, Italy, Spain, Japan, and more.We curate a diverse range of products to suit every desire — from body-safe toys and sensual lingerie to premium condoms and lubricants. Whether you’re exploring solo or with a partner, you’ll find options to match your comfort level and curiosity.Your privacy and peace of mind are our top priorities. Every order is shipped in plain, unmarked packaging with no sensitive branding, paired with fully transparent, trackable delivery. Your intimate journey stays completely confidential.To make your experience smooth and worry-free, we offer:📦180-day hassle-free returns for all eligible ordersWe also believe in empowering you with knowledge. Explore our buyer’s guides, honest product reviews, and community insights to learn more about your options, all without the awkwardness. We’re here to help you feel confident, curious, and cared for every step of the way.Elevate your intimate moments with Bestvibe — where wellness, education, and fun come together seamlessly. Discover your happiest, most authentic self with us. 😊
Bestvibe (bestvibe.com) has 857 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Guoqing S.
Alisa was very responsive to address the questions we have for the purchase. Thanks you.
Joe K.
So far they have not responded to me. Item seemed to be a returned item. Charger was not in box. Gold flake was flaking at the base by magnetic charging circle. Cannot use it because I do not know what type of charger to buy even though it is suppose to be included. It took longer than I expected but I realized it is Chinese New years, plus Olympics, Plus Covid. They sent me a new Unit. Complete. Works good... ha ha... er Real Good. Satisfied !
Response from BestvibeFeb 10, 2022
Dear Joe, We are sorry for any inconvenience. Customer satisfaction is the first priority for us at bestvibe! If you are not satisfied with the product you received, we could offer you a full refund or resend you another item. While we could not find your e-mail address nor your order number, could you please kindly contact [email protected]? Please don’t worry, once we receive your e-mail, we will settle your concern as soon as possible. Looking forward to your reply! Kind regards, Bestvibe Customers Service Center
Disappointed C.
Product came in a box with what looks like grease stain, maybe from lubricant. There is a chance this was a return for a sex toy someone already used and they sold it to me. Gross. Also the product is defective. Right out of the box the two halves of the toy come apart and has to be taped together for use. Cheap. I knew I should have spent more with a better company
Response from BestvibeFeb 10, 2022
Dear, We are sorry for any inconvenience. Customer satisfaction is the first priority for us at bestvibe! If you are not satisfied with the product you received, we could offer you a full refund or resend you another item. While we could not find your e-mail address nor your order number, could you please kindly contact [email protected]? Please don’t worry, once we receive your e-mail, we will settle your concern as soon as possible. Looking forward to your reply! Kind regards, Bestvibe Customers Service Center
Bob
I received excellent customer service. My matter was resolved quickly and efficiently. Can’t say enough good things about these people, definitely an asset to our community.
patrickjolivares
Do not trust this company. I received a tracking number for my purchase and only received one of my items for USPS. My item arrived early which I thought was amazing however, only one of my items shipped. I contacted BestVibes about my issue. I received a reply back from Ailsa with two tracking numbers…I was a bit perplexed..why ship my order with two different companies..BestVibes took a screen shot of each tracking number which clearly show both items were delivered but, when I personally tracked the item I did receive it had different information..both said it was delivered but one said 1/19 at 5am and the second one said 1/20 at 1:25pm..well I have a ring camera and it was never delivered to me..How embarrassing is it to know that someone else has my name, address and a very personal item. Whatever you do, don’t order from this company as it’s not discreet shipped as stated on their site..They also use very sketchy shippers..I’m reporting this company to PayPal.
Response from BestvibeFeb 10, 2022
Dear Patrick, We are sorry for any inconvenience. Customer satisfaction is the first priority for us at bestvibe! If you are not satisfied with the product you received, While we could not find your e-mail address nor your order number, could you please kindly contact [email protected]? Please don’t worry, once we receive your e-mail, we will settle your concern as soon as possible. Looking forward to your reply! Kind regards, Bestvibe Customers Service Center
Dasei R.
I have alredy ordered abestive and i didnot have the order number and this didnot tell me when iam dlevering your order please could you tell me what should i do thanks
Response from BestvibeJan 10, 2022
Hi there, We are sorry for the trouble caused to you. As we could not find your order through the name you left on Trustpilot, would you please kindly contact our email [email protected] or [email protected]? We will check your order status immediately once we get your email. Looking forward to hearing from you. Kind regards, Bestvibe Customer Service Team
John
Found this site on a link, was skeptical but from shopping to shipping - a great experience. Quality products delivered prompt and discreet. Pure Pleasure (and the products too).
Tony M.
I placed a $179 order in August 2021 and have not received so much as a notice. Bestvibe kept my money and did not deliver. There is no Live Chat or way to contact the company. I have sent dozens of emails with no response
Response from BestvibeJan 8, 2022
Hi there, We are sorry for the trouble caused to you. As we could not find your order through the name you left on Trustpilot, would you please kindly contact our email [email protected] or [email protected]? We will check your order status immediately once we get your email. Looking forward to hearing from you. Kind regards, Bestvibe Customer Service Team